TABLE OF CONTENTS
- Quick Troubleshooting
- 1. Device Does Not Turn ON
- 2. Intensity Is Not Changing
- 3. Device Turns OFF After Some Time
- 4. Massage Head Is Loose / Not Fitting
- 5. Massage Feels Weak
- 6. Charging Is Not Working
- 7. Device Gets Hot
- 8. Hair or Clothing Gets Caught
- 9. Device Has Been Exposed to Water
- 10. Long-Term Storage
- Still stuck?
Quick Troubleshooting
| Problem | Quick Fix |
|---|---|
| Massager not turning ON | Charge it, then long-press Power. |
| Battery level unclear | Short-press Power while the device is OFF. |
| Intensity not changing | Short-press Power after startup. |
| Device turns OFF automatically | It may have reached the 10-minute timer. |
| Massage head not fitting | Refit the head and lock the netted cap correctly. |
| Massage feels weak | Check the selected intensity and battery level. |
| Device not charging | Use Type-C with the specified 5V/2A input. |
| Massager gets too hot | Stop use and allow it to cool. |
| Hair/clothing getting caught | Stop immediately and ensure the protective net is fitted correctly. |
| Device behaves abnormally | Switch OFF, check the attachment and charge level, then restart. |
1. Device Does Not Turn ON
Connect the Type-C charging cable.
Charge the massager.
Disconnect the charging cable.
Long-press Power to turn it ON.
If it still does not respond, check the cable and power source.
2. Intensity Is Not Changing
After the device is ON:
Short-press Power to move through the intensity levels.
The device provides 6 intensity levels.
At maximum gear, long-press Power to turn the massager OFF.
3. Device Turns OFF After Some Time
The device automatically shuts down after 10 minutes of use.
This is normal operation. Restart the massager for another session.
4. Massage Head Is Loose / Not Fitting
Remove the netted cap by rotating it counterclockwise.
Fit the selected massage head correctly.
Reinstall the netted cap.
Rotate it clockwise until locked.
Do not use the massager without the attachment secured.
5. Massage Feels Weak
Check the battery level.
Select a higher intensity.
Make sure the massage head is fitted correctly.
Try another suitable massage head.
Motor speed of 1700–3800 RPM and six intensity levels.
6. Charging Is Not Working
Use the Type-C charging port.
Use the specified 5V/2A input.
Check the charging cable connection.
Allow approximately 3 hours for charging.
Do not use the massager while charging.
7. Device Gets Hot
The massager includes a hot-compress surface. If it becomes uncomfortably hot:
Stop using it.
Switch it OFF.
Allow it to cool.
Do not use it while charging.
8. Hair or Clothing Gets Caught
Stop the massager immediately.
Check that:
The protective netted cap is fitted correctly.
Hair, loose clothing and jewellery are kept away from the moving massage area.
9. Device Has Been Exposed to Water
Do not continue using the massager in water, while bathing/showering, or in inclement weather.
10. Long-Term Storage
For extended periods without use:
Store in a dry place away from heat.
Charge the device once every 3 months to help maintain battery life.
Still stuck?
If the issue persists after performing all troubleshooting steps, please raise a support request.
Our support team will assist you further.
Support
Visit: www.portronics.com
Support Portal: support.portronics.com
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