Portronics Zeno L — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Product Does Not Turn ON
• 2. Product Does Not Charge or Display Lights Do Not Turn On
• 3. Product Does Not Start After Selecting a Focus Zone
• 4. Fixed-Point Mode Does Not Exit
• 5. Massage Mode Does Not Change
• 6. Massage Strength Does Not Change
• 7. Session Stops Before Expected
• 8. Battery Level Is Low
• 9. Product Stops Suddenly During Use
• 10. Need to Stop the Massage Immediately
• 11. Product Feels Uncomfortable or Causes a Reaction
• 12. Care and Cleaning
• Still stuck?

Quick Troubleshooting

1. Product Does Not Turn ON

1. Check whether the control unit has sufficient battery charge.
2. Make sure the control unit is installed correctly in its cloth sleeve/holder.
3. Press and hold the Power button to switch the device ON.
4. If it does not respond, remove the control unit and check its charging status.
5. Recharge the control unit if the battery is low, then try again.

2. Product Does Not Charge or Display Lights Do Not Turn On

1. Switch the device OFF.
2. Remove the control unit from the cloth sleeve/holder.
3. Do not attempt to charge the device while it is still inside the sleeve.
4. Use only the supplied Type-C charging cable.
5. Check that the charging port is clean and dry.
6. Align the connector correctly and insert it firmly into the control unit.
7. Check the charging indicator/display.

Do not use third-party charging cables.

3. Product Does Not Start After Selecting a Focus Zone

1. Make sure the device is switched ON.
2. Press M to enter or use fixed-point selection.
3. Press M again to select the required airbag/focus area.
4. Wait approximately 5 seconds for the selected area to start operating.
5. If needed, continue pressing M to cycle through the available airbags.

After the last area finishes, the selection returns to the first area.

4. Fixed-Point Mode Does Not Exit

1. Locate the M mode button.
2. Press and hold M to exit fixed-point mode.
3. Check the display to confirm the mode selection has changed.
4. Press M again to select another available mode if required.

5. Massage Mode Does Not Change

1. Press the M button to switch modes.
2. Check the mode shown on the display.
3. Cycle through the available settings: Sequence, Circulation, Whole and Manual.
4. If fixed-point mode is active, press and hold M to exit it before selecting another mode.

6. Massage Strength Does Not Change

1. Use the + button to increase the compression strength.
2. Use the − button to decrease the compression strength.
3. Check the display for the selected level.
4. Remember that each mode has five available strength levels.

If the selected pressure feels uncomfortable, reduce the level or stop the session.

7. Session Stops Before Expected

1. Check the selected timer setting.
2. The available timer options are 10, 20 and 30 minutes.
3. The default timer is 20 minutes.
4. If the preset timer has ended, select a new session only if you are comfortable and it is safe to continue.
5. Stop using the product if it stops unexpectedly before the selected timer ends and the issue continues.

8. Battery Level Is Low

The power symbol flashes when the battery is low.

1. Switch the massager OFF.
2. Remove the control unit from the cloth sleeve.
3. Charge it using the supplied Type-C cable.
4. Check the charging indicator for progress.
5. Refit the control unit only after charging is complete.

The device cannot be used while it is charging.

9. Product Stops Suddenly During Use

1. Check whether the selected timer (10, 20 or 30 minutes) has ended.
2. Check the battery indicator for a low-battery warning.
3. Make sure the control unit is installed properly.
4. If the device stops unexpectedly, switch it OFF and check the setup.
5. If the issue continues, stop using the product and contact customer support.

10. Need to Stop the Massage Immediately

• Press the Power button to stop the session.
• In an emergency, remove the control unit from the cloth sleeve to stop operation immediately.

Do not continue using the product if you feel pain, discomfort or an unusual reaction.

11. Product Feels Uncomfortable or Causes a Reaction

1. Stop the massage immediately.
2. Remove the control unit from the cloth sleeve if you need to stop operation urgently.
3. Do not resume use if you notice redness, swelling, a rash or other discomfort.
4. Do not use the product if any of the listed medical restrictions apply.
5. Seek advice from a qualified healthcare professional if you are unsure whether the product is suitable for you.

12. Care and Cleaning

• The fabric cover is not washable.
• Clean it only with a soft cloth.
• Keep the control unit and charging connection dry.
• Do not use the massager in humid places or near water.
• Do not cover the product with cloth or other objects during operation.
• Do not disassemble or attempt to repair the product yourself.

Still stuck?

If the issue persists after checking the setup and settings, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com