TABLE OF CONTENTS

• 1. Product Not Working / Completely Defective
  • Possible Reasons
  • Troubleshooting Steps
  • Additional Tips
• 2. Physical Damage
  • Common Types of Damage
  • What to Check
  • Important Notes
• 3. Rotation Not Working
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 4. Suction Cap Not Working
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 5. Lock Button Not Working
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 6. Stability Issue
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 7. Other Issues
• Still Facing Issues?

1. Product Not Working / Completely Defective

Possible Reasons

• Improper installation
• Locking mechanism issue
• Damaged holder joints
• Loose mounting structure

Troubleshooting Steps

1. Check whether all holder parts are assembled correctly.
2. Verify the holder is mounted securely.
3. Ensure all locks and adjustment knobs are tightened properly.
4. Remove and reinstall the holder carefully.
5. Test holder movement and phone grip after installation.

Additional Tips

• Avoid over-tightening plastic components.
• Ensure the holder is installed on a clean and smooth surface.

2. Physical Damage

Common Types of Damage

• Cracked holder body
• Broken mounting arm
• Damaged suction cap
• Broken lock button
• Loose joints or clamps

What to Check

• Inspect the holder carefully from all sides.
• Check whether all moving parts are intact.
• Verify whether the holder can lock and rotate properly.

Important Notes

Physical or accidental damage will not be covered under warranty.

3. Rotation Not Working

Common Problems

• Holder unable to rotate
• Rotation joint too loose or too tight
• Angle adjustment not locking properly

Troubleshooting Steps

1. Check whether the rotation lock is tightened properly.
2. Loosen and retighten the adjustment knob carefully.
3. Remove and reinstall the holder head properly.
4. Verify whether any part is physically damaged or stuck.
5. Test the holder movement without mounting the phone.

Additional Tips

Avoid applying excessive force while rotating the holder.

4. Suction Cap Not Working

Common Problems

• Holder falling from windshield/dashboard
• Weak suction grip
• Suction cap not locking properly

Troubleshooting Steps

1. Clean the suction cap and mounting surface properly.
2. Install the holder only on smooth and flat surfaces.
3. Press the suction cap firmly before locking.
4. Avoid dusty, textured, or uneven surfaces.
5. Slightly moisten the suction cap for better grip if required.

Additional Tips

High temperatures inside vehicles may affect suction performance temporarily.

5. Lock Button Not Working

Common Problems

• Side arms not opening
• Lock button jammed
• Phone not locking properly

Troubleshooting Steps

1. Press the lock/release button carefully multiple times.
2. Check whether any dust or obstruction is blocking the mechanism.
3. Reinstall the phone holder arms properly.
4. Avoid applying excessive pressure while locking the phone.
5. Test the mechanism without placing the phone.

Additional Tips

Do not force the locking mechanism if resistance is felt.

6. Stability Issue

Common Problems

• Holder shaking during driving
• Phone moving or slipping frequently
• Mount becoming loose

Troubleshooting Steps

1. Tighten all adjustment knobs and mounting joints properly.
2. Ensure the holder is mounted securely on the dashboard or windshield.
3. Verify that the phone is centered properly inside the holder.
4. Reinstall the holder and test again.
5. Check whether the mounting surface is stable and clean.

Additional Tips

• Avoid mounting on curved or uneven surfaces.
• Periodically recheck holder tightness during long drives.

7. Other Issues

If your issue is not listed above:

1. Reinstall the holder properly.
2. Verify all locks, joints, and clamps are secure.
3. Test all holder movements and locking functions carefully.
4. Share complete issue details with support.

If the issue still persists, please contact customer support with:

• Product images
• Complete issue video
• Purchase invoice
• Vehicle details

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

To help us resolve your issue faster, please keep the following details ready before contacting support:

• Valid purchase invoice
• Product images from all sides
• Short video clearly showing the issue
• Vehicle model details
• Dashboard/windshield installation images
• Phone model details

Thank you for choosing our products.