TABLE OF CONTENTS

• 1. Car Charger Not Working / Completely Dead
  • Possible Reasons
  • Troubleshooting Steps
  • Additional Tips
• 2. Physical Damage
  • Common Types of Damage
  • What to Check
  • Important Notes
• 3. Slow Charging
  • Possible Reasons
  • Troubleshooting Steps
  • Additional Tips
• 4. Intermittent Charging
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 5. Not Fitting Properly in Car Socket
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 6. Overheating Issue
  • Possible Reasons
  • Troubleshooting Steps
  • Important Notes
• 7. Compatibility Issue
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 8. Other Issues
• Still Facing Issues?

1. Car Charger Not Working / Completely Dead

Possible Reasons

• Faulty car charging socket
• Damaged charger or cable
• Internal hardware issue
• Loose connection

Troubleshooting Steps

1. Insert the charger properly into the car charging socket.
2. Start the vehicle ignition before testing the charger.
3. Try using another charging cable.
4. Test the charger with another mobile device.
5. Check whether the LED indicator on the charger lights up.
6. Test the charger in another car socket if available.

Additional Tips

• Ensure the car charging socket is functioning properly.
• Avoid loose or damaged charging cables.

2. Physical Damage

Common Types of Damage

• Broken USB port
• Bent connector
• Cracked charger body
• Burn marks or melted surface

What to Check

• Inspect the charger carefully for visible damage.
• Verify whether the USB ports are loose or damaged.
• Check for overheating marks or burnt smell.

Important Notes

Physical or accidental damage may not be covered under warranty.

3. Slow Charging

Possible Reasons

• Low output charging cable
• Device compatibility limitation
• Background applications consuming power
• Faulty car socket power supply

Troubleshooting Steps

1. Use an original or fast-charging compatible cable.
2. Connect the charger directly to the car socket.
3. Close heavy background applications on the device.
4. Test charging with another smartphone.
5. Verify whether fast charging is supported by both the charger and device.
6. Clean the charging cable connector carefully.

Additional Tips

Charging speed may vary depending on:

• Device battery percentage
• Navigation or media usage
• Device charging protocol compatibility

4. Intermittent Charging

Common Problems

• Charging disconnecting repeatedly
• Loose charging connection
• Charging starts and stops automatically

Troubleshooting Steps

1. Reinsert the charger properly into the car socket.
2. Try another charging cable.
3. Check whether the USB port is loose.
4. Test the charger while the vehicle is stationary.
5. Verify whether the car socket is stable and clean.
6. Test with another mobile device.

Additional Tips

Vehicle vibrations may affect loose charging connections.

5. Not Fitting Properly in Car Socket

Common Problems

• Charger feels loose
• Charger disconnects while driving
• Improper fitting inside socket

Troubleshooting Steps

1. Insert the charger firmly into the socket.
2. Check whether the car socket is damaged or loose.
3. Test the charger in another vehicle if possible.
4. Clean the car charging socket carefully.
5. Verify whether the charger size is compatible with the vehicle socket.

Additional Tips

Avoid using damaged or worn-out vehicle charging sockets.

6. Overheating Issue

Possible Reasons

• Continuous high-power usage
• Fast charging load
• Poor ventilation
• Faulty charging cable

Troubleshooting Steps

1. Disconnect the charger and allow it to cool down.
2. Use another charging cable.
3. Avoid charging multiple devices simultaneously if unsupported.
4. Ensure proper airflow inside the vehicle.
5. Test charging at normal temperature conditions.

Important Notes

Mild heating during charging is normal. Excessive overheating or burning smell is not normal.

7. Compatibility Issue

Common Problems

• Fast charging not supported
• Device not detecting charger
• Charging protocol mismatch

Troubleshooting Steps

1. Verify whether the charger supports your device charging standard.
2. Use a compatible charging cable.
3. Test the charger with another smartphone or tablet.
4. Check whether the car socket is supplying stable power.
5. Restart the mobile device and reconnect.

Additional Tips

Charging performance may vary depending on:

• Device model
• Charging protocol
• Cable quality

8. Other Issues

If your issue is not listed above:

1. Reconnect the charger properly.
2. Test with another cable and device.
3. Verify the car charging socket functionality.
4. Restart the mobile device and test again.

If the issue still persists, please contact customer support with:

• Product images
• Complete issue video
• Purchase invoice
• Vehicle and device details

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

To help us resolve your issue faster, please keep the following details ready before contacting support:

• Valid purchase invoice
• Short video clearly showing the issue
• Mobile device model
• Vehicle model details
• Charging cable images
• Car charging socket images

Thank you for choosing our products.