Portronics Pure Sound 110 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Soundbar Does Not Turn On
• 2. No Sound from the System
• 3. Bluetooth Pairing Fails
• 4. Bluetooth Connected but Audio Cuts Out
• 5. HDMI ARC Has No Sound
• 6. Optical Audio Has No Sound
• 7. AUX Audio Has No Sound
• 8. USB Playback Does Not Work
• 9. Subwoofer Has No Sound
• 10. Remote Control Does Not Work
• 11. Sound Mode Does Not Change
• 12. Soundbar Gets Hot or Has Poor Ventilation
• Still stuck?

Quick Troubleshooting

1. Soundbar Does Not Turn On

1. Check that the supplied 24V/3A power adapter is connected to the soundbar's DC IN port.
2. Confirm the adapter is plugged into a working power outlet.
3. Short-press the Power button on the remote to turn on the soundbar from standby.
4. If using the soundbar button, follow the manual's power-control instructions.
5. Inspect the adapter and cable for visible damage. Stop using damaged accessories.

2. No Sound from the System

1. Check that the soundbar is powered on.
2. Press MODE and select the correct input: BT, ARC, OPT, USB or AUX.
3. Confirm the TV/phone/computer is outputting audio through that connection.
4. Increase the source-device and soundbar volume.
5. Make sure Mute is off.
6. Check the wired subwoofer connection.
7. Try another input or source device if available.

3. Bluetooth Pairing Fails

1. Enter Bluetooth mode. The manual indicates BT mode with a blue status light.
2. Open Bluetooth settings on your phone, tablet or computer.
3. Search for Pure Sound 110.
4. If pairing fails, press UNPAIR on the remote while in BT mode.
5. Remove/forget Pure Sound 110 from your source device's Bluetooth list.
6. Search for the device again and select it.

4. Bluetooth Connected but Audio Cuts Out

1. Move the source device closer to the soundbar.
2. Reduce obstacles between the device and soundbar.
3. Turn off other nearby Bluetooth devices if interference is suspected.
4. Disconnect and reconnect Pure Sound 110.

5. HDMI ARC Has No Sound

1. Check that the HDMI cable is connected to the TV's HDMI ARC port.
2. Check that the other end is connected to the soundbar's HDMI ARC port.
3. Use MODE on the remote to select ARC/HDMI input.
4. If the TV does not recognise ARC automatically, open the TV audio settings and select HDMI ARC/external audio output.
5. Try another compatible HDMI cable if available.

6. Optical Audio Has No Sound

1. Confirm the cable is connected to the TV's Optical OUT port, not an input port.
2. Connect the other end to the soundbar's OPTICAL port.
3. Select OPT mode with the remote.
4. In TV settings, set Digital Audio Output to PCM if no sound is heard.
5. Make sure the optical connectors are fully and correctly inserted.

7. AUX Audio Has No Sound

1. Connect the supplied 3.5mm cable from the source device's AUDIO OUT port to the soundbar's AUX port.
2. Select AUX mode with MODE.
3. Start playback on the source device.
4. Increase volume and make sure Mute is off.
5. Unplug the AUX cable before switching to a different input mode, as instructed in the manual.

8. USB Playback Does Not Work

1. Insert a compatible USB drive into the soundbar's USB port.
2. Select USB mode using MODE.
3. Check that the drive contains supported audio files.
4. Remove and reconnect the drive.
5. Use Play/Pause and the track controls to test playback.

9. Subwoofer Has No Sound

1. Turn off the system before checking cables.
2. Check that the subwoofer is connected to the soundbar's SUB OUT port.
3. Check that the power adapter and soundbar are connected correctly.
4. Turn the system on and test at a moderate volume.
5. Do not open the subwoofer. Contact support if it remains silent.

10. Remote Control Does Not Work

1. Ensure the soundbar is powered on.
2. Point the remote toward the soundbar.
3. Check the remote batteries and their orientation.
4. Make sure the correct input mode is selected.
5. Use the MODE button to switch input and the dedicated Music/Movie/News buttons to choose sound modes.

11. Sound Mode Does Not Change

Use the corresponding remote button:

• MUSIC: Music mode.
• MOVIE: Movie mode.
• NEWS: News mode.

12. Soundbar Gets Hot or Has Poor Ventilation

1. Ensure there is at least 5cm of free space around the unit.
2. Remove any item covering ventilation openings.
3. Keep it away from water and excessive heat.
4. If the system smells unusual, makes abnormal noises or appears damaged, turn it off and contact support.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com