Portronics My Buddy D — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Table Wobbles After Assembly
• 2. A Caster Wheel Is Loose
• 3. Table Does Not Move Smoothly
• 4. Table Rolls When It Should Stay in Place
• 5. Table Height Does Not Stay Fixed
• 6. Tabletop Is Uneven or Not Secure
• 7. Screws or Holes Do Not Align
• 8. Table Feels Unstable Under a Load
• 9. Assembly Parts Seem to Be Missing
• 10. Maintenance Checks
• Still stuck?

Quick Troubleshooting

1. Table Wobbles After Assembly

1. Place the table on a flat, level floor.
2. Check that the base frame and link frame are aligned correctly.
3. Tighten the four long screws securing the frame.
4. Check the elbow pipes under the tabletop and tighten the short screws.
5. Confirm that all four caster wheels are attached securely.
6. Do not use the table if it still wobbles.

2. A Caster Wheel Is Loose

1. Remove items from the tabletop.
2. Keep the table stable while checking the wheel.
3. Confirm the metal washer is fitted where required.
4. Tighten the caster fastener with the supplied spanner.
5. Check that the wheel rotates normally and is secured.

Do not use the table if a wheel, screw or mounting point is damaged.

3. Table Does Not Move Smoothly

1. Check that both wheel locks are released.
2. Inspect the wheels for hair, dirt or other obstructions.
3. Make sure all four wheels are mounted securely.
4. Move the table slowly on a level surface.
5. Do not drag the table if a wheel is stuck or damaged.

4. Table Rolls When It Should Stay in Place

1. Move the table to a level surface.
2. Engage the locks on both locking caster wheels.
3. Gently check whether the table remains in place.
4. If a lock does not engage or the wheel keeps rolling, stop using the table until the wheel or lock is checked.

5. Table Height Does Not Stay Fixed

1. Remove items from the tabletop.
2. Support the tabletop while adjusting it.
3. Loosen the height-adjustment knob on the side.
4. Set the height within the 52–80cm range.
5. Tighten the knob securely.
6. Check that the tabletop does not move before adding items.

Do not force the height mechanism if it is stuck.

6. Tabletop Is Uneven or Not Secure

1. Remove items from the table.
2. Check that both elbow pipes are attached to the underside of the tabletop.
3. Confirm the four short screws are fitted into the correct holes.
4. Check that the tabletop assembly is joined to the frame in the correct orientation.
5. Tighten the fasteners securely and test the table while unloaded.

7. Screws or Holes Do Not Align

1. Stop tightening the screw.
2. Check that the parts are facing the correct direction.
3. Loosen nearby fasteners slightly if needed so the parts can align.
4. Reposition the parts until the holes line up naturally.
5. Fit the correct long or short screw for that step.
6. Tighten gradually once all parts are aligned.

Do not force a screw into a misaligned hole or substitute an unsuitable screw.

8. Table Feels Unstable Under a Load

The maximum supported load is 10kg.

1. Remove the items from the tabletop.
2. Check that the load was evenly distributed.
3. Check the frame, tabletop fasteners, wheels and height knob.
4. Re-engage both caster locks before using the table in a stationary position.
5. Do not sit, stand or climb on the table.

If the table is bent or a joint is damaged, stop using it.

9. Assembly Parts Seem to Be Missing

1. Recheck the tabletop, link frame, base pipes, elbow pipes, four caster wheels, washers, screw sets and supplied tools.
2. Compare the parts with the assembly illustrations.
3. Do not assemble the table without a required structural part or fastener.
4. Contact support with a description or photo of the missing part.

10. Maintenance Checks

• Check the screws periodically.
• Make sure the wheels and locks operate correctly.
• Keep the tabletop clean and dry.
• Recheck the height-adjustment knob after changing the height.
• Stop using the table if the frame, tabletop support or wheel mount becomes damaged.

Still stuck?

If the issue persists after checking the assembly and adjustments, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com