Portronics Lumistick — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Selfie Stick / Remote Does Not Turn ON
• 2. Bluetooth Remote Does Not Connect
• 3. Indicator Light Keeps Flashing
• 4. Remote Powers OFF Before Pairing
• 5. Remote Enters Sleep Mode
• 6. Remote Does Not Reconnect Automatically
• 7. Fill Light Does Not Turn ON
• 8. Fill Light Does Not Change Brightness or Colour Mode
• 9. Fill Light Charging Indicator Does Not Turn OFF
• 10. Phone Does Not Fit Securely
• 11. Tripod Does Not Stand Firmly
• 12. Selfie Stick Does Not Extend Properly
• 13. Replacing the Remote Battery
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Selfie Stick / Remote Does Not Turn ON

1. Slide the Power Key UP to switch ON.
2. Check whether the indicator light flashes.
3. If the device does not respond, check the replaceable CR1632 battery.
4. Replace the battery with the same type if required, observing the correct polarity.

2. Bluetooth Remote Does Not Connect

1. Turn ON Bluetooth on your phone.
2. Slide the Power Key UP to turn ON the selfie stick / remote.
3. Check that the indicator flashes quickly.
4. Open the phone's Bluetooth settings.
5. Search for Selfie.
6. Select Selfie to connect.
7. The indicator should turn OFF after successful pairing.

3. Indicator Light Keeps Flashing

A quickly flashing indicator means the device is in Bluetooth pairing mode.

1. Make sure Bluetooth is enabled on the phone.
2. Search for Selfie in the Bluetooth device list.
3. Select the device.
4. Wait for the connection to complete.
5. Confirm that the indicator turns OFF.

4. Remote Powers OFF Before Pairing

If the device is switched ON but remains unpaired and unused, it automatically powers down after approximately 5 minutes.

1. Slide the Power Key DOWN to turn it OFF.
2. Slide the Power Key UP to turn it ON again.
3. Pair with the phone promptly by selecting Selfie in Bluetooth settings.

5. Remote Enters Sleep Mode

When paired with a phone, the device enters sleep mode after approximately 10 minutes of inactivity.

1. Press any button to wake the device.
2. Ensure Bluetooth is enabled on the phone.
3. Allow the remote to reconnect to the previously paired phone.

If there is no activity for a further approximately 10 minutes after sleep mode, the device shuts down.

6. Remote Does Not Reconnect Automatically

1. Ensure Bluetooth is enabled on the phone.
2. Slide the Power Key UP or press any button to wake the device.
3. Wait for the remote to reconnect to the previously paired phone.
4. If it does not reconnect, search for Selfie in the phone's Bluetooth settings and pair again.

7. Fill Light Does Not Turn ON

1. Locate the fill-light Power Button.
2. Press and hold it for approximately 2 seconds.
3. Check whether the light turns ON.
4. If it does not turn ON, charge the light through its charging connection.
5. Check the indicator: red light ON means charging; red light OFF means fully charged.

8. Fill Light Does Not Change Brightness or Colour Mode

The fill light has three colour modes, each with Soft and Bright levels.

• White: Soft and Bright.
• Warm: Soft and Bright.
• Natural: Soft and Bright.

1. Turn ON the light by holding its Power Button for 2 seconds.
2. Press the button again to cycle through the light settings.
3. To switch the light OFF, press and hold the button.

9. Fill Light Charging Indicator Does Not Turn OFF

The indicator is red while charging and OFF when fully charged.

1. Check the charging cable connection.
2. Use the supplied USB charging cable and a suitable USB power source.
3. Allow the light to charge.
4. Disconnect it when the red indicator turns OFF.

10. Phone Does Not Fit Securely

1. Check that the phone width is within the stated 64–100mm range.
2. Open the clamp.
3. Reposition the phone in the holder.
4. Release the clamp so that it grips the phone securely.
5. Do not extend or move the stick until the phone is secure.

11. Tripod Does Not Stand Firmly

1. Hold the selfie stick securely.
2. Open the handle outward to enter tripod mode.
3. Spread the tripod legs fully.
4. Place the stand on a flat, stable surface.
5. Check that the phone and stand remain stable before releasing the stick.

12. Selfie Stick Does Not Extend Properly

1. Hold the stick firmly.
2. Pull the stainless-steel pole upward gently.
3. Do not force or twist the pole.
4. Stop at the specified maximum extension of 1160mm.

13. Replacing the Remote Battery

The listed remote battery is a replaceable CR1632 cell.

1. Open the battery compartment as designed.
2. Remove the used battery carefully.
3. Insert a new CR1632 battery in the correct orientation.
4. Close the compartment securely.
5. Switch ON the remote and try pairing again.

Do not expose the battery to sunlight, fire or excessive heat. Keep coin-cell batteries away from children.

Important Safety Reminders

• Secure the phone before extending or moving the selfie stick.
• Do not extend the pole beyond 1160mm.
• Keep the product away from water and moisture.
• Do not expose batteries to direct sunlight, fire or excessive heat.
• Keep coin-cell batteries away from children.
• Switch OFF the product when not in use.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com