Portronics WiPlug 150 Pro — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. WiPlug 150 Pro Is Not Detected by the PC
• 2. Available Wi-Fi Networks Are Not Showing
• 3. Unable to Connect to a Wi-Fi Network
• 4. Connected to Wi-Fi but No Internet Access
• 5. Hotspot / Soft AP Mode Is Not Working
• 6. Other Devices Cannot Connect to the Created Hotspot
• 7. Wireless Performance Is Slower Than Expected
• 8. Adapter or USB Connector Feels Loose
• Important Compatibility Notes
• Still stuck?

Quick Troubleshooting

1. WiPlug 150 Pro Is Not Detected by the PC

1. Remove the adapter from the USB port.
2. Reinsert it securely.
3. Try another working USB port.
4. Confirm that the computer is running Windows 10 or above.
5. Check whether the system detects the adapter.

The adapter uses a USB 2.0 host interface.

2. Available Wi-Fi Networks Are Not Showing

1. Confirm that the WiPlug 150 Pro is connected to the USB port.
2. Check that the adapter is detected by the computer.
3. Confirm that the Wi-Fi router is switched ON and working.
4. Make sure the router is broadcasting a compatible 2.4GHz network.
5. Check the computer's available Wi-Fi networks again.

3. Unable to Connect to a Wi-Fi Network

1. Select the intended Wi-Fi network from the available network list.
2. Enter the correct Wi-Fi password.
3. Check the password for typing errors.
4. Confirm that another device can connect to the same router.
5. Try connecting again.

4. Connected to Wi-Fi but No Internet Access

1. Check whether the same Wi-Fi network provides internet access on another device.
2. Confirm that the router is connected to the internet.
3. Restart the router if necessary.
4. Disconnect and reconnect the PC to the Wi-Fi network.
5. If internet access is still unavailable, contact the internet service provider.

The adapter can connect the PC to a Wi-Fi network, but it cannot provide internet if the router or internet service itself is unavailable.

5. Hotspot / Soft AP Mode Is Not Working

1. Insert the WiPlug 150 Pro into the PC or laptop.
2. Connect the PC to the internet using LAN or Wi-Fi.
3. Open the computer's Wi-Fi or network settings.
4. Enable AP / Hotspot Mode.
5. Check whether the computer creates a Wi-Fi hotspot.
6. Try connecting another Wi-Fi-enabled device.

The PC must have an active internet connection before it can share that connection through hotspot mode.

6. Other Devices Cannot Connect to the Created Hotspot

1. Confirm that AP / Hotspot Mode is enabled on the PC.
2. Check that the PC remains connected to the internet through LAN or Wi-Fi.
3. Refresh the Wi-Fi list on the other device.
4. Select the hotspot created by the computer.
5. Enter the hotspot password if the computer requests one.

7. Wireless Performance Is Slower Than Expected

The adapter supports a maximum wireless data rate of up to 150Mbps on the 2.4GHz band.

Actual speed can vary depending on:

• Distance between the computer and router.
• Router performance and internet plan.
• Wireless interference.
• Network congestion.
• Other connected devices.

Move the computer closer to the router and check the connection again.

8. Adapter or USB Connector Feels Loose

1. Remove the adapter carefully.
2. Check the USB connector and computer port for visible damage.
3. Reinsert the adapter without applying excessive force.
4. Try another USB port.

Do not bend the connector or continue using the adapter if the USB plug is damaged.

Important Compatibility Notes

• The supplied product sheet lists Windows 10 and above compatibility.
• The adapter operates in the 2.4GHz band.
• It supports IEEE 802.11 b/g/n.
• Maximum wireless data rate is up to 150Mbps.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com