Portronics Lumistick Pro Max — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Phone Does Not Fit or Stay Secure in the Clip
• 2. Tripod Legs Do Not Open
• 3. Tracking Head Does Not Unlock or Rotate
• 4. Bluetooth Remote Does Not Pair
• 5. Remote Does Not Take Photos
• 6. Remote Does Not Start or Stop Video Recording
• 7. AI Tracking Head Does Not Turn ON
• 8. AI Tracking Pauses or Stops
• 9. Slow-Rotation Tracking Does Not Work
• 10. Gesture Control Does Not Respond
• 11. Fill Light Does Not Turn ON or Change Modes
• 12. Fill Light Does Not Charge
• 13. Tracking Camera Does Not Charge
• 14. Remote Does Not Charge
• 15. Remote Does Not Switch OFF
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Phone Does Not Fit or Stay Secure in the Clip

1. Pull out the phone clip.
2. Place the phone in the clip.
3. Adjust the clip so it holds the phone securely.
4. Check that the phone does not move before extending or repositioning the stick.

2. Tripod Legs Do Not Open

1. Hold the stick securely.
2. Press the push button at the bottom to release the legs.
3. Spread the legs fully.
4. Place the tripod on a stable, level surface.
5. Check that all legs are open before releasing the stick.

3. Tracking Head Does Not Unlock or Rotate

1. Locate the head lock / unlock switch.
2. Unlock the head before moving it.
3. Lift the head to release the 360° rotation adjustment.
4. Set the required angle.
5. Tighten the knob to secure the angle.

Do not force the head while it is locked.

4. Bluetooth Remote Does Not Pair

1. Turn ON the remote using its power switch.
2. Check that the indicator light flashes.
3. Turn ON Bluetooth on the phone.
4. Search for Lumistick Pro Max.
5. Select the device to pair.
6. After successful pairing, the flashing indicator stops.

5. Remote Does Not Take Photos

1. Confirm that the remote is paired with the phone.
2. Open the phone's camera app.
3. Press the remote Capture Button.
4. If it does not respond, switch the remote OFF and ON, then pair again.

6. Remote Does Not Start or Stop Video Recording

1. Pair the remote with the phone.
2. Open the phone camera's video mode.
3. Press the Capture Button once to start recording.
4. Press it again to stop recording.

7. AI Tracking Head Does Not Turn ON

1. Check that the tracking head is unlocked.
2. Locate the tracking-head Power Button.
3. Long-press the button to turn ON the tracking camera.
4. Place yourself within the stated tracking range of up to 5 metres.
5. Check the indicator and tracking response.

8. AI Tracking Pauses or Stops

The tracking-head controls include:

• Single press: Pause tracking; indicator flashes.
• Long press: Stops rotation tracking.
• OK gesture held for 3 seconds: Starts tracking; indicator turns ON.
• Palm gesture held for 3 seconds: Stops tracking; indicator stops flashing.

To resume, hold the OK gesture for 3 seconds in front of the tracking camera.

9. Slow-Rotation Tracking Does Not Work

1. Make sure the tracking camera is ON.
2. Double-click the tracking-head Power Button to enter slow-rotation mode.
3. Click the button again to return to normal tracking.
4. Check that the head is unlocked and able to rotate.

10. Gesture Control Does Not Respond

1. Confirm that the tracking camera is powered ON.
2. Stand within the tracking range.
3. Hold the palm gesture for 3 seconds to stop tracking.
4. Hold the OK gesture for 3 seconds to start tracking.
5. Keep your hand visible to the camera while making the gesture.

11. Fill Light Does Not Turn ON or Change Modes

1. Check that the fill light is charged.
2. Press its Power Button once to turn ON.
3. Press the button again to cycle through the nine modes.
4. Long-press the button to turn OFF.
5. Adjust brightness with the brightness control.

The nine modes comprise three warm, three white and three warm-white modes.

12. Fill Light Does Not Charge

1. Connect the charging cable to the fill-light charging port.
2. Use a 5V/1A USB source.
3. Check for the red charging LED.
4. When fully charged, the green LED turns ON.

13. Tracking Camera Does Not Charge

1. Connect a charging cable to the tracking-head charging port.
2. Use a 5V/1A USB source.
3. Check that the red charging indicator turns ON.
4. When fully charged, the indicator turns green.

14. Remote Does Not Charge

1. Connect the remote to a 5V/1A USB charging source.
2. Check that the red LED turns ON.
3. When fully charged, the red LED turns OFF.

15. Remote Does Not Switch OFF

Use the remote's power switch to turn it OFF after use.

Important Safety Reminders

• Unlock the tracking head before powering on tracking.
• Do not expose the product to prolonged high temperatures or fire.
• Keep away from children.
• Avoid dropping or applying heavy impact.
• Do not store in a low-temperature, humid environment.
• Check tripod stability and phone mounting before recording.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com