Portronics Glide Pro – Troubleshooting Guide

TABLE OF CONTENTS

• Issue: Stylus Does Not Power On
• Issue: Bluetooth Pairing Fails
• Issue: Stylus is Connected but Not Writing
• Issue: Palm Rejection Is Not Working
• Issue: Tilt Sensitivity Is Not Working
• Issue: Shortcut Buttons Are Not Working
• Issue: Undo Button Is Not Responding
• Issue: Eraser Button Is Not Working
• Issue: Screenshot Shortcut Is Not Working
• Issue: App Switcher Shortcut Is Not Working
• Issue: Magnetic Attachment Is Weak
• Issue: Battery Drains Quickly
• Issue: Charging Indicator Does Not Turn On
• Issue: Intermittent Writing or Skipping

Issue: Stylus Does Not Power On

Possible Causes

• Battery is completely discharged.
• Charging cable is not connected properly.
• Charging adapter is faulty.

Troubleshooting

• Charge the stylus using the supplied USB Type-C cable.
• Ensure the charging cable is securely connected.
• Try a different USB charging adapter or USB port.
• Charge the stylus for at least 30–60 minutes before attempting to power it on again.

Issue: Bluetooth Pairing Fails

Possible Causes

• Bluetooth is disabled on the iPad.
• Stylus is already paired with another device.
• Bluetooth connection failed.

Troubleshooting

• Enable Bluetooth on your iPad.
• Remove the previous Bluetooth pairing and reconnect the stylus.
• Restart Bluetooth on the iPad and pair again.
• Restart the stylus and try pairing once more.

Issue: Stylus is Connected but Not Writing

Possible Causes

• Low battery.
• Loose or worn-out stylus nib.
• Unsupported iPad model.
• Temporary software issue.

Troubleshooting

• Charge the stylus fully.
• Ensure the stylus nib is tightened properly.
• Replace the nib if it appears damaged or worn.
• Restart the iPad and reconnect the stylus.
• Verify that the iPad model is compatible (2018–2026).

Issue: Palm Rejection Is Not Working

Possible Causes

• Unsupported application.
• Outdated iPadOS version.
• Bluetooth connection issue.

Troubleshooting

• Update your iPad to the latest iPadOS version.
• Use a compatible note-taking or drawing application.
• Ensure the stylus is properly connected via Bluetooth.
• Reconnect the stylus if necessary.

Issue: Tilt Sensitivity Is Not Working

Possible Causes

• Application does not support tilt sensitivity.
• Stylus is not functioning correctly.

Troubleshooting

• Test the stylus in another compatible drawing application.
• Restart the stylus and reconnect it.
• Update the application to the latest version.

Issue: Shortcut Buttons Are Not Working

Possible Causes

• Bluetooth is not connected.
• Application does not support shortcut functions.
• Shortcut compatibility varies by iPad model.

Troubleshooting

• Verify that the stylus is connected via Bluetooth.
• Restart the stylus and reconnect it.
• Test the shortcut buttons in another supported application.
• Ensure your iPad model supports the shortcut button functionality.

Issue: Undo Button Is Not Responding

Possible Causes

• Application does not support the Undo shortcut.
• Bluetooth connection interrupted.

Troubleshooting

• Reconnect the stylus via Bluetooth.
• Test the Undo function in another supported application.
• Restart the application and try again.

Issue: Eraser Button Is Not Working

Possible Causes

• The application does not support the Eraser shortcut.
• Bluetooth connection issue.

Troubleshooting

• Ensure Bluetooth is connected.
• Restart the stylus and reconnect it.
• Test the Eraser function in another compatible application.

Issue: Screenshot Shortcut Is Not Working

Possible Causes

• iPad model does not support the shortcut.
• Application restrictions.

Troubleshooting

• Ensure Bluetooth is connected.
• Verify shortcut compatibility with your iPad model.
• Restart the stylus and try again.

Issue: App Switcher Shortcut Is Not Working

Possible Causes

• Bluetooth connection lost.
• Unsupported iPad model or iPadOS version.

Troubleshooting

• Reconnect the stylus via Bluetooth.
• Update iPadOS to the latest version.
• Restart the stylus and test again.

Issue: Magnetic Attachment Is Weak

Possible Causes

• Unsupported iPad model.
• Incorrect stylus alignment.

Troubleshooting

• Align the stylus with the magnetic edge of the iPad.
• Verify that your iPad supports magnetic attachment.
• Remove any thick case that may interfere with the magnetic connection.

Issue: Battery Drains Quickly

Possible Causes

• Frequent continuous usage.
• Battery not fully charged.
• Battery aging.

Troubleshooting

• Fully charge the stylus before use.
• Turn off the stylus when not in use.
• Avoid leaving the stylus completely discharged for extended periods.

Issue: Charging Indicator Does Not Turn On

Possible Causes

• Faulty charging cable.
• USB power source issue.
• Charging port obstruction.

Troubleshooting

• Use another USB Type-C cable or charging adapter.
• Check and clean the charging port.
• Try charging from another USB power source.

Issue: Intermittent Writing or Skipping

Possible Causes

• Dirty iPad screen.
• Worn stylus nib.
• Low battery.

Troubleshooting

• Clean the iPad screen.
• Replace the stylus nib if required.
• Fully charge the stylus.
• Restart the stylus and reconnect it via Bluetooth.

Important Notes:

• Glide Pro is compatible with iPad models from 2018–2026.
• Bluetooth connectivity is required for pairing and shortcut button functionality.
• Shortcut features such as Undo, Screenshot, Eraser, and App Switcher may vary depending on the iPad model and the application being used.