TABLE OF CONTENTS
- Quick Troubleshooting
- 1. Microphone Not Turning ON
- 2. Receiver Not Detected
- 3. Microphone Not Pairing
- 4. No Sound / Recording Not Working
- 5. Background Noise Is High
- 6. One Microphone Is Not Working
- 7. Audio Drops or Range Is Weak
- 8. Charging Problem
- Still stuck?
Quick Troubleshooting
| Problem | Quick Fix |
|---|---|
| Mic not turning ON | Charge the transmitter and hold MFB for 3 sec. |
| Receiver not detected | Remove and reconnect the Type-C receiver. |
| Mic not pairing | Hold MFB for 3 sec to enter pairing mode and reconnect the receiver. |
| One mic not working | Re-pair the affected transmitter and check its battery. |
| No audio | Confirm the receiver is connected and the recording app is using the external mic. |
| Background noise | Turn Noise Reduction ON with a single MFB press. |
| Mic is muted | Double-click MFB to unmute. |
| Audio drops | Move within the 30m working range and reduce obstructions. |
| Mic battery low | Charge the transmitter using 5V/1A. |
| Auto-off during pairing | Pair within about 3 minutes. |
1. Microphone Not Turning ON
Charge the microphone.
Confirm the charging connection is secure.
Hold the MFB button for 3 seconds.
Check the indicator.
2. Receiver Not Detected
Remove the Type-C receiver.
Reconnect it firmly.
Check that the phone/device supports Type-C audio accessories.
Start the recording app again.
3. Microphone Not Pairing
Hold the microphone MFB for 3 seconds.
Wait for pairing indication.
Keep the receiver connected.
If needed, hold the MFB for about 2 seconds to retry pairing with the source.
The transmitter can power off automatically if a connection is not established within about 3 minutes.
4. No Sound / Recording Not Working
Confirm the Type-C receiver is connected.
Check that the recording app is using the external microphone.
Test with a short recording.
Check whether the microphone is muted.
Double-click MFB to unmute if required.
5. Background Noise Is High
Press the MFB once to enable Noise Reduction.
| Indicator | Status |
|---|---|
| Green | Noise Reduction ON |
| Red | Noise Reduction OFF / mute-related status |
6. One Microphone Is Not Working
Charge the affected microphone.
Re-pair it using the MFB pairing procedure.
Confirm the receiver remains connected.
Test both microphones separately and together.
7. Audio Drops or Range Is Weak
The working range is up to 30m. Move the microphone closer to the receiver and reduce walls/obstructions between them.
8. Charging Problem
Use the USB-C charging port on the transmitter.
Use a 5V/1A power source.
Check the cable and connection.
Allow the microphone to charge before retesting.
Still stuck?
If the issue persists after performing all troubleshooting steps, please raise a support request.
Our support team will assist you further.
Support
Visit: www.portronics.com
Support Portal: support.portronics.com
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