TABLE OF CONTENTS
| Problem | Quick Fix |
|---|---|
| Mic not turning ON | Place it in the charging case, charge it, then remove and retry. |
| Mic not connecting | Connect the Type-C receiver first, then remove the microphones from the case. |
| No audio | Check receiver connection and make sure the phone/device is using the external microphone. |
| One mic not working | Re-seat the mic in the charging case, then remove it again. |
| Audio has noise | Enable noise cancellation and reduce nearby interference. |
| Audio drops | Stay within the 30m range and reduce obstructions. |
| Receiver not detected | Reinsert the Type-C receiver and retry. |
| Mic battery low | Recharge the mic in the charging case. |
| Case battery low | Charge the case through Type-C. |
| Charging issue | Re-seat the mic/case and check the charging cable. |
Connection Check
Charge the microphones and case.
Connect the Type-C receiver to the phone/device.
Remove both microphones from the case.
Confirm the connection indicators.
Start a test recording.
One Microphone Not Working
Put the affected microphone back into the charging case.
Make sure it is seated correctly.
Remove it again after charging.
Retry recording.
Audio Quality Check
Reduce physical obstruction between mic and receiver.
Use the appropriate noise-cancellation mode.
Avoid strong electromagnetic interference.
Keep within the documented 30m range.
Charging Specifications
| Item | Manual Specification |
|---|---|
| TX charging | DC 5V/200mA |
| Case charging | DC 5V/700mA |
| TX charging time | Approx. 1.5 hrs |
| Case charging time | Approx. 2.5 hrs |
Still stuck?
If the issue persists after performing all troubleshooting steps, please raise a support request.
Our support team will assist you further.
Support
Visit: www.portronics.com
Support Portal: support.portronics.com
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