Portronics Talk Four — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Bluetooth Connection Keeps Disconnecting
• 4. Bluetooth Connected but No Sound
• 5. Volume Is Too Low or Too High
• 6. Music Controls Are Not Responding
• 7. Calls Have No Audio
• 8. Microphone Is Not Picking Up Voice
• 9. Speaker Does Not Stay Attached
  • Using the Magnet
  • Using the Spring Clip
• 10. Speaker Was Exposed to Water
• 11. Battery Drains Faster Than Expected
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Make sure the speaker has sufficient charge.
2. Charge the speaker before trying again.
3. Turn the speaker on and check for an indicator response.
4. Retry after charging if there is no response.

2. Bluetooth Is Not Connecting

1. Turn Bluetooth off and on again on the phone.
2. Make sure Talk Four is powered on.
3. Search for Talk Four in the Bluetooth device list.
4. Select the speaker to pair.
5. Keep the phone and speaker close together while pairing.
6. Restart both devices and retry if necessary.

3. Bluetooth Connection Keeps Disconnecting

1. Keep the phone within normal Bluetooth range.
2. Reduce obstacles between the phone and speaker.
3. Check whether the phone is connected to another Bluetooth audio device.
4. Disconnect unused Bluetooth devices.
5. Restart Bluetooth and pair Talk Four again.

4. Bluetooth Connected but No Sound

1. Confirm Talk Four is selected as the active Bluetooth audio device.
2. Increase the speaker volume using +.
3. Increase the phone volume.
4. Check that the phone is not muted.
5. Stop and restart playback.

5. Volume Is Too Low or Too High

• Press + to increase volume.
• Press − to decrease volume.
• Also check the volume level on the connected phone.

6. Music Controls Are Not Responding

1. Confirm the speaker is connected through Bluetooth.
2. Stop and restart playback on the phone.
3. Try the large speaker controls again.
4. Disconnect and reconnect Bluetooth if the controls remain unresponsive.

7. Calls Have No Audio

1. Confirm Talk Four is connected to the phone.
2. Check that the phone is routing call audio through the Bluetooth speaker.
3. Increase the call volume using the speaker and phone.
4. End the call and reconnect Bluetooth if required.

8. Microphone Is Not Picking Up Voice

1. Make sure Talk Four is selected for Bluetooth call audio.
2. Speak toward the speaker.
3. Make sure clothing, hands or other objects are not covering the microphone area.
4. Move the speaker closer to the phone/user location if necessary.
5. Retry the call.

9. Speaker Does Not Stay Attached

Using the Magnet

1. Place the speaker on a suitable fabric surface.
2. Make sure the magnetic surfaces are correctly aligned.
3. Check that the fabric is suitable for the magnetic attachment.

Using the Spring Clip

1. Open the spring clip.
2. Position it on the selected surface.
3. Release the clip and confirm that it holds securely.
4. Do not move quickly until the attachment is secure.

10. Speaker Was Exposed to Water

Talk Four has an IPX5 rating.

1. Remove the speaker from the wet environment.
2. Wipe the exterior dry.
3. Allow the speaker and charging area to dry completely.
4. Do not charge the speaker while the charging area is wet.
5. Do not immerse the speaker in water.

11. Battery Drains Faster Than Expected

Talk Four provides up to 10 hours of playtime under suitable conditions.

Actual runtime may vary depending on:

• Volume level
• Bluetooth connection conditions
• Call usage
• Operating environment

Fully charge the speaker and test it again at a moderate volume.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com