Portronics Talk Three — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Bluetooth Connected but No Music
• 4. Volume Is Too Low or Too High
• 5. Next or Previous Song Is Not Working
• 6. Cannot Answer or Reject a Call
• 7. Microphone Is Not Working During a Call
• 8. Speaker Is Not Charging
• 9. Battery Drains Faster Than Expected
• 10. Speaker Was Exposed to Water
• 11. Speaker Keeps Disconnecting
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Press and hold the Power button for 3 seconds.
2. If there is no response, connect the charging cable.
3. Allow the speaker to charge.
4. Disconnect the charger and try powering it on again.

2. Bluetooth Is Not Connecting

1. Turn the speaker ON.
2. Open Bluetooth settings on the phone/source device.
3. Search for Talk Three.
4. Select Talk Three to pair.
5. Keep the devices within approximately 10 metres.
6. If the speaker was previously connected to another device, disconnect it there and retry.
7. Restart the speaker and Bluetooth on the source device if required.

3. Bluetooth Connected but No Music

1. Confirm Talk Three is selected as the active Bluetooth audio device.
2. Press the Power button once to play/pause.
3. Increase the speaker volume using the + button.
4. Increase the source device volume.
5. Restart playback.

4. Volume Is Too Low or Too High

• Press + to increase volume.
• Press − to decrease volume.

Also check the volume on the connected phone or device.

5. Next or Previous Song Is Not Working

In music mode:

• Press and hold + to play the next song.
• Press and hold − to play the previous song.

A short press only changes the volume.

6. Cannot Answer or Reject a Call

When a call is received:

• Press the Power button once to answer.
• Press the Power button again to end the call.
• Press and hold the Power button for 2 seconds to reject the call.

7. Microphone Is Not Working During a Call

1. Confirm the call is routed through Talk Three.
2. Make sure the microphone is not blocked by clothing or another object.
3. Keep the speaker positioned close enough for clear voice pickup.
4. Check the phone's Bluetooth/call-audio settings.
5. Disconnect and reconnect Talk Three if required.

8. Speaker Is Not Charging

1. Check the charging cable connection.
2. Make sure the cable is firmly connected to the charging port.
3. Try another suitable USB power source.
4. Check the charging port for dust or visible damage.
5. Allow approximately 2 hours for a full charge.

9. Battery Drains Faster Than Expected

Up to 10 hours of playback at up to 80% volume.

Actual battery life can vary depending on:

• Playback volume
• Bluetooth connection conditions
• Calling frequency
• Usage environment

Try reducing the volume and fully charging the speaker before testing again.

10. Speaker Was Exposed to Water

Talk Three is rated IPX5, meaning it is designed to resist water exposure.

However:

1. Do not immerse the speaker in water.
2. Keep the charging port protected.
3. Dry the exterior before charging.
4. Do not charge the speaker while the charging port is wet.
5. Stop using the product if it behaves abnormally after water exposure.

11. Speaker Keeps Disconnecting

1. Keep the source device within approximately 10 metres.
2. Reduce obstacles between the speaker and source device.
3. Check the phone's Bluetooth settings.
4. Restart Bluetooth on the source device.
5. Restart Talk Three and pair again.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com