Portronics Harmonics Y2 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Headset Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Headset Turns Off Before Pairing
• 4. Headset Does Not Reconnect
• 5. Bluetooth Connected but No Sound
• 6. Music Controls Are Not Working
• 7. Calls Are Not Working
• 8. Voice Assistant Does Not Activate
• 9. Music / Game Mode Does Not Change
• 10. Dual-Device Pairing Is Not Working
• 11. Headset Is Not Charging
• 12. Low-Battery Voice Prompt
• 13. Headset Keeps Disconnecting
• 14. Reset / Re-pair the Headset
• Still stuck?

Quick Troubleshooting

1. Headset Does Not Turn On

1. Connect the headset to a suitable USB Type-C charging source.
2. Check that the source is rated 5V/1A.
3. Allow the headset to charge.
4. Press and hold the MFB to turn it on.
5. Check whether the LED flashes blue.

2. Bluetooth Is Not Connecting

1. Press and hold the MFB to enter pairing mode.
2. Confirm the red and blue LEDs flash alternately.
3. Turn on Bluetooth on the phone.
4. Search for Harmonics Y2.
5. Select the headset to pair.
6. Keep the phone within approximately 10 metres.

3. Headset Turns Off Before Pairing

If the headset is not paired within approximately 5 minutes, it switches off automatically.

1. Turn the headset on again.
2. Enter pairing mode.
3. Open Bluetooth settings immediately.
4. Select Harmonics Y2 before the timeout.

4. Headset Does Not Reconnect

1. Turn the headset on.
2. Enable Bluetooth on the phone.
3. Select Harmonics Y2 from the saved devices.
4. If it still does not connect, forget the device and pair again.

5. Bluetooth Connected but No Sound

1. Confirm Harmonics Y2 is selected as the audio output.
2. Increase the volume on the phone.
3. Use Volume Up on the headset.
4. Check that playback is not paused.
5. Disconnect and reconnect Bluetooth if required.

6. Music Controls Are Not Working

Use the controls as follows:

• Play / Pause: short press MFB.
• Volume Up: short press Volume Up.
• Volume Down: short press Volume Down.
• Next Track: press and hold Volume Up.
• Previous Track: press and hold Volume Down.
• Music / Game Mode: triple-click MFB.

7. Calls Are Not Working

1. Confirm the headset is connected to the phone.
2. Check that call audio is routed through Harmonics Y2.
3. Short press the MFB to answer or end a call.
4. Press and hold the MFB for about 2 seconds to reject an incoming call.
5. Double press the MFB to redial the last number.

8. Voice Assistant Does Not Activate

1. Confirm the headset is connected to your phone.
2. Make sure the voice assistant is enabled.
3. Press and hold the MFB for about 2 seconds.
4. Try again after reconnecting Bluetooth.

9. Music / Game Mode Does Not Change

Triple-click the MFB to switch between Music Mode and Game Mode. Make sure the button press registers as three quick clicks.

10. Dual-Device Pairing Is Not Working

Repeat the pairing sequence carefully:

1. Pair the headset with Device 1.
2. Turn Bluetooth off on Device 1.
3. Pair the headset with Device 2.
4. Turn Bluetooth back on on Device 1.
5. Check whether both devices remain connected to the headset.

If the issue remains, disconnect other nearby Bluetooth devices and repeat the sequence.

11. Headset Is Not Charging

1. Connect the Type-C cable securely.
2. Use a suitable 5V/1A USB power source.
3. Check the cable for visible damage.
4. Observe the LED:
   • Red steady: charging
   • Blue steady: fully charged
5. Allow enough time for charging to complete.

12. Low-Battery Voice Prompt

When the battery is low, the headset provides a voice prompt.

1. Connect the Type-C charging cable.
2. Charge the headset.
3. Check that the LED indicates charging.
4. Disconnect after charging is complete.

13. Headset Keeps Disconnecting

1. Keep the phone within approximately 10 metres.
2. Reduce obstacles between the phone and headset.
3. Check if the phone is switching to another Bluetooth device.
4. Reconnect through the saved Bluetooth list.
5. Re-pair if the connection remains unstable.

14. Reset / Re-pair the Headset

1. Follow the reset sequence in the manual by using the MFB to power the headset on and then off.
2. Check for the reset LED indication.
3. Forget Harmonics Y2 from the phone's Bluetooth list.
4. Re-enter pairing mode and connect again.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com