Portronics Harmonics Y3 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Headset Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Headset Powers Off Before Pairing
• 4. Headset Does Not Reconnect
• 5. Bluetooth Connected but No Sound
• 6. Music Controls Are Not Working
• 7. Calls Are Not Working
• 8. Voice Assistant Does Not Activate
• 9. Music / Game Mode Does Not Change
• 10. Dual-Device Pairing Is Not Working
• 11. Headset Is Not Charging
• 12. Low-Battery Alert
• 13. Headset Keeps Disconnecting
• 14. Charging Indicator Does Not Change
• Still stuck?

Quick Troubleshooting

1. Headset Does Not Turn On

1. Separate the magnetic earbuds to turn on the headset.
2. Check whether the red and blue LEDs flicker and a power-on voice prompt plays.
3. If there is no response, connect the Type-C charging cable.
4. Use a suitable 5V/1A USB power source.
5. Retry after charging.

2. Bluetooth Is Not Connecting

1. Turn on the headset by separating the magnetic earbuds.
2. If necessary, press and hold the MFB for about 2 seconds to enter pairing mode.
3. Check that the red and blue LEDs flash alternately.
4. Turn on Bluetooth on your phone.
5. Search for Harmonics Y3.
6. Select it to connect.
7. Keep the phone within approximately 10 metres.

3. Headset Powers Off Before Pairing

If no Bluetooth connection is made within approximately 5 minutes, the headset powers off automatically.

1. Turn the headset on again by separating the magnetic earbuds.
2. Enter pairing mode if needed.
3. Open Bluetooth settings immediately.
4. Select Harmonics Y3 before the timeout.

4. Headset Does Not Reconnect

1. Turn on the headset.
2. Enable Bluetooth on the phone.
3. Select Harmonics Y3 from the saved-device list.
4. If it still does not connect, remove the old pairing and pair again.

5. Bluetooth Connected but No Sound

1. Confirm Harmonics Y3 is selected as the audio output.
2. Increase the volume on the phone.
3. Use Volume Up on the headset.
4. Check that playback is not paused.
5. Disconnect and reconnect Bluetooth if required.

6. Music Controls Are Not Working

Use the controls as follows:

• Play / Pause: short press MFB.
• Volume Up: short press Volume Up.
• Volume Down: short press Volume Down.
• Next Track: press and hold Volume Up.
• Previous Track: press and hold Volume Down.
• Music / Game Mode: triple-click MFB.

7. Calls Are Not Working

1. Confirm the headset is connected to the phone.
2. Check that call audio is routed through Harmonics Y3.
3. Short press the MFB to answer or end a call.
4. Press and hold the MFB for about 2 seconds to reject an incoming call.
5. Double-click the MFB to redial the last number.

8. Voice Assistant Does Not Activate

1. Confirm the headset is connected to your phone.
2. Make sure the phone's voice assistant is enabled.
3. Press and hold the MFB for about 2 seconds.
4. Try again after reconnecting Bluetooth.

9. Music / Game Mode Does Not Change

Triple-click the MFB to switch between Music Mode and Game Mode. Make sure the button press registers as three quick clicks.

10. Dual-Device Pairing Is Not Working

Repeat the pairing sequence in order:

1. Pair the headset with Device 1.
2. Turn Bluetooth off on Device 1.
3. Pair the headset with Device 2.
4. Turn Bluetooth back on on Device 1.
5. Check whether both devices remain paired.

If the issue remains, disconnect unused Bluetooth devices and repeat the sequence.

11. Headset Is Not Charging

1. Connect the Type-C cable securely.
2. Use a suitable 5V/1A USB power source.
3. Check the cable for visible damage.
4. Observe the LED:
   • Red LED on: charging
   • Blue LED on: fully charged
5. Allow sufficient time for charging to complete.

12. Low-Battery Alert

If the headset announces “Battery low”, recharge it.

1. Connect the Type-C charging cable.
2. Charge the headset using a suitable power source.
3. Wait until charging is complete before extended use.

13. Headset Keeps Disconnecting

1. Keep the phone within approximately 10 metres.
2. Reduce obstacles between the phone and headset.
3. Check whether the phone is switching to another Bluetooth device.
4. Select Harmonics Y3 from the saved Bluetooth list to reconnect.
5. If needed, enter pairing mode and pair again.

14. Charging Indicator Does Not Change

• Red LED stays on: charging.
• Blue LED stays on: fully charged.

If the LED does not respond, check the cable, power source and charging port. Do not use a damaged cable.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com