Portronics Kinetics 8K — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Router Does Not Turn On
• 2. Mini UPS Does Not Turn On
• 3. Router Restarts or Disconnects Intermittently
• 4. Backup Time Is Shorter Than Expected
• 5. Mini UPS Does Not Switch to Battery Mode During a Power Cut
• 6. USB-A or USB-C Device Does Not Work
• 7. Status LEDs Show a Fault or No Clear Status
• 8. Mini UPS Becomes Unusually Hot
• 9. Device Voltage or Current Is Unclear
• Still stuck?

Quick Troubleshooting

1. Router Does Not Turn On

1. Turn off the router and check its power label.
2. Confirm that the router's required voltage matches the selected DC output.
3. Confirm that the current requirement does not exceed the output rating.
4. Check that the correct DC connector tip is being used.
5. Make sure the cable is fully inserted at both ends.
6. Switch on the mini UPS and then the router.
7. If the router still does not turn on, test it with its original adapter to check whether the router itself is working.

Do not use a different voltage output just to see whether it works.

2. Mini UPS Does Not Turn On

1. Check that the input connection is secure.
2. Confirm that the mini UPS is connected to a suitable 12V/2A DC power source.
3. Allow it to charge for 30–60 minutes.
4. Try switching it on again.
5. If it still does not respond, check for visible damage and contact support.

3. Router Restarts or Disconnects Intermittently

1. Check that the router's required voltage matches the selected DC output.
2. Check that the current requirement is within the selected output's limit.
3. Make sure the DC connector is fully inserted.
4. Check that the cable is not loose or damaged.
5. Disconnect extra devices to reduce the load.
6. Test the router again.

4. Backup Time Is Shorter Than Expected

The mini UPS provides up to 5 hours of backup, depending on load and battery condition.

1. Check how many devices are connected.
2. Disconnect devices that do not need backup.
3. Confirm that the mini UPS was fully charged before use.
4. Check whether the connected equipment has a high power draw.
5. Make sure the ventilation openings are clear and the unit is not overheating.
6. Recharge the mini UPS before the next expected power cut.

5. Mini UPS Does Not Switch to Battery Mode During a Power Cut

1. Confirm that the mini UPS is charged.
2. Check that the router is connected to the correct DC output.
3. Make sure the mini UPS input and output connections are secure.
4. Check the status LEDs for battery or fault indication.
5. Restore mains power and allow the unit to charge, then test again if safe to do so.

If the unit repeatedly fails to provide backup, contact support.

6. USB-A or USB-C Device Does Not Work

The USB-A and USB-C outputs provide 5V/2.1A.

1. Confirm that the connected device accepts 5V input.
2. Check that its current requirement is within the output rating.
3. Reseat the USB cable.
4. Try another compatible cable or device.
5. If the device requires 9V or 12V, do not use the 5V USB output as a substitute.

7. Status LEDs Show a Fault or No Clear Status

1. Check the input, output and DC connector connections.
2. Confirm the connected device is not drawing more power than the selected output supports.
3. Disconnect the load and recharge the mini UPS.
4. Check the LED status again after charging.
5. If the fault indication persists, stop using the unit and contact support.

8. Mini UPS Becomes Unusually Hot

1. Stop using the mini UPS if it becomes unusually hot.
2. Disconnect the load and power input if this can be done safely.
3. Move it to a dry, ventilated area and allow it to cool.
4. Ensure that ventilation openings are not blocked.
5. Do not open or attempt to repair the unit.
6. Contact support if overheating continues.

9. Device Voltage or Current Is Unclear

Before connecting a device:

1. Read the voltage and current ratings printed on its original power adapter or device label.
2. Match the voltage to one of the mini UPS outputs: 5V, 9V or 12V DC.
3. Ensure the device's current requirement is within the corresponding output limit.
4. Confirm the connector tip is correct.
5. If any rating is unclear, do not connect the device until its requirements are confirmed.

Still stuck?

If the issue persists after checking the connections and device power requirements, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com