TABLE OF CONTENTS

• Section A: Troubleshooting Guide
  • 1. Adapter Not Working
  • 2. No Internet Connection
  • 3. Screen Not Clear
  • 4. Screen Misalignment
  • 5. Bluetooth Not Connecting
  • 6. Screen Mirroring Not Working
• Section B: Maintenance & Care
• Important Safety Instructions
• Common Issues & Clarifications
  • 1. Portronics Logo Stuck
  • 2. YouTube Not Working
  • 3. Sony Liv / Chrome Scrolling Issue
  • 4. Connectivity & Usage Limitations
• Still Facing Issues?

Section A: Troubleshooting Guide

1. Adapter Not Working

• Verify if the projector displays any red light indication.
• Inspect the power cable for any visible damage or wear.
• If the adapter appears faulty, kindly raise a support request for further assistance.

2. No Internet Connection

• Restart both the Wi-Fi router and the projector.
• Re-enter the Wi-Fi password carefully, ensuring accuracy.
• Position the projector closer to the router to improve signal strength.

3. Screen Not Clear

• Ensure the projector is used in a dark or low-light environment.
• Maintain an optimal projection distance of 4 to 10 feet.
• Place the projector centrally for proper image alignment.
• Adjust the focus wheel from the home screen until clarity is achieved.

4. Screen Misalignment

• Use the Keystone Correction feature (Auto or Manual) to properly align the screen.

5. Bluetooth Not Connecting

• Restart the Bluetooth function on the projector.
• Remove the paired device and reconnect it.
• Ensure the device is within a close and stable range.

6. Screen Mirroring Not Working

• Confirm that both devices are connected to the same Wi-Fi network.
• Check whether your device supports screen mirroring.
• Restart both devices and attempt reconnection.
• For Android devices, use Eshare or TransScreen for better compatibility.

Section B: Maintenance & Care

• Maintain at least 2 x 2 feet of open space around the projector for proper ventilation.
• Avoid blocking air vents while the device is in operation.
• Store and operate the device in a cool, dry environment.
• Protect the projector from dust and moisture exposure.

Important Safety Instructions

• Do not look directly into the projector lens while in use.
• Always use the original power adapter provided with the device.
• Disconnect the power supply when the projector is not in use for extended periods.

Common Issues & Clarifications

1. Portronics Logo Stuck

• Cause: Power fluctuation or interrupted software process.
• Solution:
  Long press the power button → Press the Home button multiple times → Wait for 1–2 minutes.

2. YouTube Not Working

• Install Smart YouTube TV from the App Store.
• A permanent resolution is currently under development.

3. Sony Liv / Chrome Scrolling Issue

• Enable Mouse Mode using the remote control.
• Press the Mouse button and operate the application accordingly.

4. Connectivity & Usage Limitations

• If Miracast is not functioning, use Eshare or TransScreen.
• Screen mirroring for OTT apps may be restricted due to DRM policies.
• Hotspot connectivity is not supported; please use a Wi-Fi network.
• Use of set-top boxes is not recommended due to resolution mismatch.
• Avoid using angle correction initially; if already applied, please contact support.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Our support team will assist you further.