TABLE OF CONTENTS

• 1. Earphones Not Turning On / Completely Dead
  • Possible Reasons:
  • Troubleshooting Steps:
• 2. Physical Damage
  • Common Types of Damage:
  • What to Do:
  • Important:
• 3. Earphones Not Charging
  • Troubleshooting Steps:
  • Recommended:
• 4. Bluetooth Connectivity Issues
  • Common Problems:
  • Troubleshooting Steps:
  • Note:
• 5. One Earbud Not Working
  • Troubleshooting Steps:
• 6. Microphone Not Working During Calls
  • Troubleshooting Steps:
  • Recommended:
• 7. Low Battery Backup
  • Possible Reasons:
  • Troubleshooting Steps:
  • Note:
• 8. Buttons or Touch Controls Not Working
  • Troubleshooting Steps:
• 9. Other Issues
• Still Facing Issues?

1. Earphones Not Turning On / Completely Dead

Possible Reasons:

• Battery fully drained
• Charging issue
• Software malfunction

Troubleshooting Steps:

• Charge the earphones for at least 30–60 minutes.
• Use a different charging cable and adapter.
• Check whether the LED indicator lights up while charging.
• Reset the earphones as per the user manual.
• Try pairing with another smartphone.

2. Physical Damage

Common Types of Damage:

• Broken earbuds
• Cracked body
• Water damage
• Damaged charging port

What to Do:

• Inspect the product carefully for visible damage.
• Avoid using the product if damaged.

Important:

Physical or accidental damage will not be covered under warranty terms.

3. Earphones Not Charging

Troubleshooting Steps:

• Use a compatible charging cable and adapter.
• Clean the charging port and charging pins gently.
• Ensure the earbuds are correctly placed in the charging case.
• Verify whether the charging indicator is glowing or blinking.

Recommended:

Use a 5V adapter for stable charging performance.

4. Bluetooth Connectivity Issues

Common Problems:

• Device not pairing
• Frequent disconnection
• Bluetooth not detecting earphones

Troubleshooting Steps:

• Remove the device from Bluetooth settings and pair again.
• Restart Bluetooth on your smartphone.
• Restart your smartphone.
• Reset the earphones.
• Try connecting with another device.
• Keep the earphones within Bluetooth range.

Note:

Avoid using the earphones in areas with heavy wireless interference.

5. One Earbud Not Working

Troubleshooting Steps:

• Place both earbuds back into the charging case.
• Clean the charging connectors properly.
• Reconnect the earphones with your smartphone.
• Reset the device.
• Check audio balance settings on your phone.

6. Microphone Not Working During Calls

Troubleshooting Steps:

• Check microphone permissions on your smartphone.
• Test the microphone using voice recording apps.
• Disconnect and reconnect Bluetooth.
• Clean the microphone area carefully.

Recommended:

Test the microphone on another device to confirm the issue.

7. Low Battery Backup

Possible Reasons:

• High volume usage
• Background features consuming battery
• Incomplete charging

Troubleshooting Steps:

• Fully charge the earbuds and charging case.
• Use the product at medium volume for testing.
• Check whether both earbuds drain equally.
• Disable unnecessary background features on connected devices.

Note:

Battery backup may vary depending on usage conditions.

8. Buttons or Touch Controls Not Working

Troubleshooting Steps:

• Restart and reconnect the earphones.
• Reset the product.
• Check whether controls respond during music playback or calls.
• Ensure hands are dry while using touch controls.

9. Other Issues

If your issue is not listed above:

• Restart and reset the earphones.
• Reconnect the device.
• Test with another smartphone.

To help us resolve your issue faster, please keep the following ready before contacting support:

• Valid purchase invoice
• Product images
• Short video of the issue
• Mobile device details