TABLE OF CONTENTS

• 1. Headphones Not Turning On / Completely Dead
  • Possible Reasons:
  • Troubleshooting Steps:
  • Still Facing the Issue?
• 2. Physical Damage
  • Common Types of Damage:
  • What to Do:
  • Important:
• 3. Charging Issue
  • Troubleshooting Steps:
  • Recommended:
  • Still Facing the Issue?
• 4. Bluetooth Connectivity Issue
  • Common Problems:
  • Troubleshooting Steps:
  • Note:
• 5. One Side Not Working
  • Troubleshooting Steps:
  • Still Facing the Issue?
• 6. Sound Distortion / Crackling / Static Noise
  • Possible Reasons:
  • Troubleshooting Steps:
  • Recommended:
• 7. Microphone Not Working
  • Troubleshooting Steps:
  • Still Facing the Issue?
• 8. Low Battery Backup
  • Possible Reasons:
  • Troubleshooting Steps:
  • Note:
• 9. Buttons or Controls Not Working
  • Troubleshooting Steps:
  • Still Facing the Issue?
• 10. AUX Mode Not Working
  • Troubleshooting Steps:
  • Recommended:
  • Still Facing the Issue?
• 11. Other Issues
• Still Facing Issues?

1. Headphones Not Turning On / Completely Dead

Possible Reasons:

• Battery fully drained
• Charging issue
• Internal hardware or software issue

Troubleshooting Steps:

• Charge the headphones for at least 30–60 minutes.
• Use a different charging cable and adapter.
• Check whether the charging LED indicator is working.
• Try resetting the headphones.
• Test the product with another device.

2. Physical Damage

Common Types of Damage:

• Broken headband
• Cracked earcups
• Water damage
• Damaged charging or AUX port

What to Do:

• Inspect the product for visible damage.
• Avoid further usage if damaged.

Important:

Physical or accidental damage will not be covered under warranty.

3. Charging Issue

Troubleshooting Steps:

• Use a compatible charging cable and adapter.
• Clean the charging port carefully.
• Check whether the charging LED glows or blinks.
• Avoid using fast chargers if not recommended.

Recommended:

Use a standard 5V charging adapter for optimal charging.

4. Bluetooth Connectivity Issue

Common Problems:

• Device not pairing
• Frequent disconnections
• Bluetooth not detecting headphones

Troubleshooting Steps:

• Remove the device from Bluetooth settings and reconnect.
• Restart Bluetooth on your smartphone or laptop.
• Restart the headphones.
• Reset the headphones and pair again.
• Test connectivity with another device.

Note:

Keep the headphones within Bluetooth range and away from heavy wireless interference.

5. One Side Not Working

Troubleshooting Steps:

• Restart the headphones.
• Test audio using another device.
• Check audio balance settings on the connected device.
• Verify whether the issue occurs in Bluetooth and AUX mode both.

6. Sound Distortion / Crackling / Static Noise

Possible Reasons:

• Low battery
• Wireless interference
• Faulty audio source
• Loose AUX connection

Troubleshooting Steps:

• Fully charge the headphones.
• Reduce the distance between the device and headphones.
• Disconnect nearby wireless devices causing interference.
• Test audio on another smartphone or laptop.
• Check AUX cable connection properly.

Recommended:

Use high-quality audio files and stable Bluetooth connectivity.

7. Microphone Not Working

Troubleshooting Steps:

• Check microphone permissions on the connected device.
• Test the microphone using voice recording apps.
• Reconnect Bluetooth.
• Clean the microphone area carefully.
• Test during calls and recordings.

Still Facing the Issue?

8. Low Battery Backup

Possible Reasons:

• High volume usage
• Continuous playback
• Background features consuming power

Troubleshooting Steps:

• Fully charge the headphones before use.
• Test battery backup at medium volume levels.
• Disable unnecessary features when not in use.
• Avoid charging interruptions.

Note:

Battery performance may vary depending on usage patterns.

9. Buttons or Controls Not Working

Troubleshooting Steps:

• Restart the headphones.
• Reset the device.
• Check whether buttons respond during music playback and calls.
• Test all control functions individually.

10. AUX Mode Not Working

Troubleshooting Steps:

• Ensure the AUX cable is connected properly.
• Test using another AUX cable.
• Check whether the connected device’s audio jack is working.
• Verify audio output settings on the connected device.

Recommended:

Use a compatible 3.5mm AUX cable for best performance.

Still Facing the Issue?

11. Other Issues

If your issue is not listed above:

• Restart and reset the headphones.
• Reconnect the device.
• Test the product with another smartphone, laptop, or AUX connection.

To help us resolve your issue faster, please keep the following ready before contacting support:

• Valid purchase invoice
• Product images
• Short video of the issue
• Mobile device details