If your earbuds are not charging, please follow these steps:
Check whether the charging cable and power adapter are working properly.
Ensure the earbuds are placed correctly in the charging case and are making proper contact with the charging pins.
Gently clean the charging pins on both the earbuds and the case using a soft, dry cloth.
Try charging the earbuds using a different power source, such as another adapter, USB port, or power bank.
If the problem continues, please reach out to customer support for further help.
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