Portronics Twins 33 Pro — Complete Guide

TABLE OF CONTENTS

• Product Overview
• Quick Reference
• What's in the Box
• Parts & Controls
• Powering ON the Earbuds
• First-Time Bluetooth Pairing
• Automatic Reconnection
• Touch Controls — Music and Video
• Touch Controls — Phone Calls
• ANC and Transparency Modes
• Charging the Earbuds
• Charging the Case
• LED Indicator Guide
  • Earbud Indicators
  • Charging Case Indicators
• Low-Battery Indication
• Earbuds Shut Down Automatically
• Resetting the Earbuds
• Care & Safety
• Troubleshooting
• Still stuck?

Product Overview

The Portronics Twins 33 Pro (POR 2352) is a pair of true wireless stereo (TWS) earbuds with Bluetooth 6.0 connectivity, ANC and Transparency modes, dual-microphone ENC support and touch controls. The earbuds connect to each other automatically and can reconnect to the last paired device.

The charging case provides additional battery capacity and charges the earbuds when they are placed inside it.

Quick Reference

Actual playback time may vary depending on volume, ANC usage, calls and operating conditions.

What's in the Box

Parts & Controls

Each earbud has a touch-control area. The left and right earbuds support the same general call and playback controls, with separate track-navigation actions.

Powering ON the Earbuds

1. Take both earbuds out of the charging case.
2. The earbuds automatically turn ON.
3. Allow the left and right earbuds to pair with each other.
4. The main earbud enters Bluetooth pairing mode automatically.

If the earbuds have turned OFF after losing connectivity, press and hold the touch area on either earbud for approximately 3 seconds to turn them ON.

First-Time Bluetooth Pairing

1. Take both earbuds out of the charging case.
2. Ensure both earbuds are ON and paired with each other.
3. The main earbud enters pairing mode automatically.
4. Turn ON Bluetooth on your phone, tablet or other device.
5. Search for the earbuds in the available Bluetooth device list.
6. Select Twins 33 Pro / the corresponding device name shown.
7. The white and orange LEDs flash alternately while pairing.
8. After successful pairing, the LED stops flashing.

Automatic Reconnection

When powered ON, the earbuds automatically reconnect to the last connected device, provided it is available and Bluetooth is enabled.

• No LED flashing is shown during automatic reconnection.
• If the earbuds move out of range, they automatically reconnect when they return within range.
• If they do not reconnect automatically, tap the earbud to initiate a manual connection.

Touch Controls — Music and Video

The exact voice-assistant response depends on the paired phone and its voice-assistant settings.

Touch Controls — Phone Calls

ANC and Transparency Modes

1. Wear and connect both earbuds.
2. Triple tap either earbud to switch the ANC / Transparency mode.
3. Listen for the mode change and check the connected audio experience.

Charging the Earbuds

1. Place the earbuds into the charging case.
2. The orange LED on each earbud stays ON for approximately 10 seconds, then turns OFF.
3. The earbuds charge while stored in the case.
4. When the earbuds are fully charged, the case shows no LED for the earbud charging status.

Approximate earbud charging time: 1.5–2 hours.

Charging the Case

1. Connect a USB Type-C cable to the charging port on the case.
2. Connect the other end to a suitable 5V/1A USB power source.
3. The orange LED flashes while the case is charging.
4. When the case is fully charged, the orange LED remains solid.

Approximate case charging time: 2–3 hours.

LED Indicator Guide

Earbud Indicators

Charging Case Indicators

Low-Battery Indication

The earbuds / case use LED indications to show low battery. Check the case indicator and recharge the case when the white low-battery light flashes.

Earbuds Shut Down Automatically

• If the earbuds are not connected to a device within 5 minutes, they automatically power OFF.
• To power OFF the earbuds manually, press and hold the touch area on either earbud for 5 seconds.

Resetting the Earbuds

Use the following reset process if the earbuds do not pair with each other or do not connect correctly to the phone.

1. Manually turn OFF both earbuds by pressing and holding the touch area for 5 seconds.
2. Put both earbuds inside the charging case.
3. On the phone, open Bluetooth settings and unpair / forget the Twins 33 Pro device.
4. Take both earbuds out of the charging case.
5. Wait for approximately 1 minute for the left and right earbuds to pair with each other.
6. After the earbuds pair with each other, pair them again from the phone's Bluetooth device list.

Care & Safety

• Keep the earbuds and charging case away from excessive moisture and heat.
• Do not expose the charging port or case to water.
• Keep the earbuds clean and dry before placing them in the case.
• Use a suitable 5V/1A charging source.
• Do not force the earbuds into the charging case.
• Keep the charging contacts clean.
• Avoid dropping or applying heavy impact to the earbuds or case.

Troubleshooting

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com