TABLE OF CONTENTS

• 1. How do I turn ON the headphones for the first time?
• 2. How do I connect the headphones to my device?
• 3. How long does pairing mode stay active?
• 4. What should I do if the headphones are not connecting?
• 5. How do I control music and calls?
• 6. How do I charge the headphones?
• 7. Should I charge the headphones before first use?
• 8. How do I know when the battery is low?
• 9. How do I switch OFF the headphones?
• 10. How do I reset the headphones?
• 11. Why do my headphones disconnect during calls?
• 12. What should I do if buttons are not responding?
• 13. Can I use the headphones with an AUX cable?
• 14. Are there any safety precautions I should follow?
• 15. How should I maintain the headphones?

1. How do I turn ON the headphones for the first time?

Press and hold the power button for 3 seconds. The LED will start blinking, indicating that the headphones are in pairing mode.

2. How do I connect the headphones to my device?

Enable Bluetooth on your device, search for “Muffs M2”, and tap to connect. A voice prompt will confirm successful pairing.

3. How long does pairing mode stay active?

Pairing mode remains active for approximately 5 minutes after powering ON.

4. What should I do if the headphones are not connecting?

• Reset the headphones
• Remove “Muffs M2” from your device’s Bluetooth list
• Re-pair the headphones

5. How do I control music and calls?

Power Button:

• Single press → Play/Pause music
• Single press → Answer calls
• Press & hold → Reject calls

Volume Buttons:

• “+” → Increase volume / Next track
• “–” → Decrease volume / Previous track

6. How do I charge the headphones?

Use a Type-C charging cable:

• Red LED → Charging
• Blue LED → Fully charged

7. Should I charge the headphones before first use?

Yes, it is recommended to fully charge the device before first use for optimal performance.

8. How do I know when the battery is low?

The LED indicator will blink every 30 seconds, signaling low battery.

9. How do I switch OFF the headphones?

Press and hold the Power Button for 4–5 seconds until the LED turns OFF.

10. How do I reset the headphones?

Follow these steps:

1. Remove “Muffs M2” from Bluetooth settings
2. Press and hold “+” and “–” buttons together for 5 seconds
3. Turn OFF the headphones
4. Turn them ON again and reconnect

11. Why do my headphones disconnect during calls?

This may happen due to low battery or signal interruption. Please:

• Charge the headphones
• Reset and reconnect

12. What should I do if buttons are not responding?

• Clean the button area using a soft, dry cloth
• Ensure no dust or debris is blocking the buttons

13. Can I use the headphones with an AUX cable?

Yes, you can use the 3.5 mm AUX port for wired connectivity.

14. Are there any safety precautions I should follow?

• Avoid exposure to water and extreme temperatures
• Do not use near heat sources
• Avoid prolonged listening at high volume
• Do not block charging or audio ports

15. How should I maintain the headphones?

• Clean regularly with a soft cloth
• Store in a dry, safe place
• Avoid drops and physical impact

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Our support team will assist you further.