TABLE OF CONTENTS

• 1. Speaker Not Working / Completely Dead
  • Possible Reasons
  • Troubleshooting Steps
  • Important Notes
• 2. Physical Damage
  • Common Types of Damage
  • What to Check
  • Important Notes
• 3. USB Port Not Working
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 4. AUX Mode Not Working
  • Common Problems
  • Troubleshooting Steps
  • Recommended
• 5. One Side Not Working
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 6. Sound Distortion / Crackling / Static Noise
  • Possible Reasons
  • Troubleshooting Steps
  • Important Notes
• 7. Speaker Not Getting Power
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 8. Other Issues
• Still Facing Issues?

1. Speaker Not Working / Completely Dead

Possible Reasons

• Power supply issue
• Faulty USB connection
• Internal hardware malfunction
• Damaged cable or port

Troubleshooting Steps

1. Reconnect the USB cable properly.
2. Try connecting the speaker to another USB port.
3. Use another laptop, desktop, or compatible adapter for testing.
4. Check whether any LED indicator lights up.
5. Restart the connected device.
6. Test the speaker using another audio source.

Important Notes

• Some USB speakers require sufficient power output from the USB port.
• Avoid using damaged or loose USB ports.

2. Physical Damage

Common Types of Damage

• Broken speaker body
• Cracked grill
• Damaged USB cable
• Broken AUX or USB port
• Water or liquid damage

What to Check

• Inspect the speaker from all sides.
• Check for cuts, bends, or loose USB cable connections.
• Verify whether ports and controls are physically intact.

Important Notes

Physical or accidental damage will not be covered under warranty.

3. USB Port Not Working

Common Problems

• Speaker not detected through USB
• Frequent disconnection
• USB power issue

Troubleshooting Steps

1. Disconnect and reconnect the USB cable properly.
2. Try another USB port on the device.
3. Restart the connected laptop or desktop.
4. Check whether the USB cable is damaged.
5. Test the speaker on another device.
6. Clean the USB connector carefully.

Additional Tips

• Avoid using unstable USB hubs.
• Use direct USB connections whenever possible.

4. AUX Mode Not Working

Common Problems

• No audio through AUX
• Distorted AUX sound
• AUX not detecting audio source

Troubleshooting Steps

1. Ensure the AUX cable is inserted properly.
2. Test using another AUX cable.
3. Increase volume on both the speaker and connected device.
4. Check audio output settings on the connected device.
5. Test AUX mode with another smartphone, laptop, or PC.

Recommended

Use a compatible 3.5mm AUX cable for best performance.

5. One Side Not Working

Common Problems

• No sound from left or right speaker
• Low audio from one side

Troubleshooting Steps

1. Test the speaker with another device.
2. Check audio balance settings on the connected device.
3. Reconnect the AUX or USB connection properly.
4. Test different songs or media applications.
5. Verify whether the issue occurs in all modes.

Additional Tips

Ensure all cable connections are secure and undamaged.

6. Sound Distortion / Crackling / Static Noise

Possible Reasons

• Loose cable connection
• Low power supply
• High volume distortion
• Faulty audio source
• Damaged speaker driver

Troubleshooting Steps

1. Reduce the speaker volume and test again.
2. Reconnect all cables properly.
3. Test using another USB port or AUX cable.
4. Use another smartphone, laptop, or desktop for testing.
5. Avoid using damaged or low-quality audio cables.
6. Disconnect nearby electronic devices causing interference.

Important Notes

Audio distortion may occur at maximum volume levels depending on the source quality.

7. Speaker Not Getting Power

Common Problems

• No LED indication
• No startup sound
• Device not detecting speaker

Troubleshooting Steps

1. Connect the speaker to another USB port.
2. Use another laptop, desktop, or adapter.
3. Avoid using low-power USB hubs.
4. Check whether the USB cable is loose or damaged.
5. Restart the connected device.
6. Verify whether the USB port is supplying power properly.

Additional Tips

USB speakers may not function properly if the connected device provides insufficient power output.

8. Other Issues

If your issue is not listed above:

1. Disconnect and reconnect all cables.
2. Restart the connected device.
3. Test the speaker with another device.
4. Verify all audio and power connections properly.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

To help us resolve your issue faster, please keep the following details ready before contacting support:

• Valid purchase invoice
• Product images from all sides
• Short video clearly showing the issue
• Connected device details
• USB cable and AUX cable images
• Mode in which issue occurs

Thank you for choosing our products.