Portronics Apollo 30 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Wireless Microphone Is Not Connecting
• 4. No Sound From the Microphone
• 5. Microphone Echo Is Too High or Too Low
• 6. Speaker Volume Is Too Low
• 7. USB Flash Drive Is Not Playing
• 8. Speaker Is Not Charging
• 9. Wireless Microphone Battery Is Low
• 10. Speaker Battery Drains Quickly
• 11. Speaker Gets Too Hot
• 12. FM or AUX Audio Is Not Working
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Connect the Type-C charging cable.
2. Charge the speaker fully.
3. Disconnect the charging cable.
4. Turn the speaker on again.
5. If it still does not turn on, try another suitable power source and charging cable.

2. Bluetooth Is Not Connecting

1. Turn on the Apollo 30.
2. Confirm Bluetooth is enabled on the phone/source device.
3. Make sure the speaker is available for pairing.
4. Search for Apollo 30.
5. Select it to connect.
6. Ensure the speaker is not already connected to another device.
7. Restart the speaker and retry if necessary.

3. Wireless Microphone Is Not Connecting

1. Turn on the speaker.
2. Turn on the wireless microphone.
3. Keep the microphone within range.
4. Check the microphone battery level.
5. Restart both devices.
6. Turn them on again and wait for the automatic connection confirmation.

4. No Sound From the Microphone

1. Check the microphone volume.
2. Check whether the microphone is muted.
3. Increase the microphone volume if required.
4. Make sure the microphone is connected to the speaker.
5. Move closer to the speaker and test again.

5. Microphone Echo Is Too High or Too Low

Use the speaker's Echo + / Echo − controls to adjust the echo effect.

6. Speaker Volume Is Too Low

1. Increase the speaker volume using Volume +.
2. Check the volume on the connected source device.
3. If using the microphone, increase microphone volume separately.
4. Test with another audio source if required.

7. USB Flash Drive Is Not Playing

1. Remove and reconnect the USB flash drive.
2. Make sure the drive is properly inserted into the USB port.
3. Confirm that compatible music files are stored on the drive.
4. Restart the speaker and insert the drive again.

Inserting a USB flash drive into the USB port starts music playback automatically.

8. Speaker Is Not Charging

1. Check that the Type-C cable is firmly connected.
2. Check the power source.
3. Inspect the charging cable for visible damage.
4. Try another suitable charging cable or power source.
5. Allow approximately 2.5 hours for a full charge.

9. Wireless Microphone Battery Is Low

1. Connect the microphone to its Type-C charging port.
2. Use a suitable power source.
3. Allow it to charge before using it again.
4. Turn it on and retry the connection with the speaker.

10. Speaker Battery Drains Quickly

The Apollo 30 is rated for up to 5 hours of playtime.

Actual runtime can vary depending on:

• Volume level
• RGB lighting
• Wireless microphone use
• Bluetooth usage
• Playback conditions

Fully charge the speaker and test again at a moderate volume.

11. Speaker Gets Too Hot

1. Stop using the speaker.
2. Move it away from direct sunlight and heat sources.
3. Allow it to cool before using it again.
4. Keep the ventilation areas unobstructed.

12. FM or AUX Audio Is Not Working

1. Confirm the correct input/mode is selected.
2. Check the connected cable for AUX use.
3. Check the external audio source.
4. For FM, move to an area with better signal reception.
5. Restart the speaker and retry.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com