TABLE OF CONTENTS

• 1. Speaker Not Turning On / Completely Dead
  • Possible Reasons
  • Troubleshooting Steps
  • Important Notes
• 2. Physical Damage
  • Common Types of Damage
  • What to Check
  • Important Notes
• 3. Bluetooth Connectivity Issue
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 4. Sound Distortion / Crackling / Static Noise
  • Possible Reasons
  • Troubleshooting Steps
  • Important Notes
• 5. USB Port Not Working
  • Common Problems
  • Troubleshooting Steps
  • Important Notes
• 6. Microphone Not Working
  • Common Problems
  • Troubleshooting Steps
  • Additional Tips
• 7. Buttons Not Working
  • Common Problems
  • Troubleshooting Steps
• 8. FM Radio Not Working
  • Common Problems
  • Troubleshooting Steps
  • Important Notes
• 9. Low Battery Backup
  • Possible Reasons
  • Troubleshooting Steps
  • Important Notes
• 10. AUX Mode Not Working
  • Common Problems
  • Troubleshooting Steps
  • Recommended
• 11. Charging Issue
  • Common Problems
  • Troubleshooting Steps
  • Important Notes
• 12. RGB Lights Not Working
  • Common Problems
  • Troubleshooting Steps
• 13. Other Issues
• Still Facing Issues?

1. Speaker Not Turning On / Completely Dead

Possible Reasons

• Battery fully drained
• Faulty charging cable or adapter
• Internal hardware issue
• Power button malfunction

Troubleshooting Steps

1. Charge the speaker continuously for at least 30–60 minutes.
2. Use another compatible charging cable and adapter.
3. Try charging through another power source or USB port.
4. Check whether any charging or power LED indicator lights up.
5. Press and hold the power button for 8–10 seconds.
6. Reset the speaker if reset functionality is available.
7. Test the speaker while connected to charging.

Important Notes

• Use a standard 5V adapter only unless otherwise specified.
• Avoid fast chargers if not supported by the product.

2. Physical Damage

Common Types of Damage

• Cracked body or speaker grill
• Broken buttons
• Damaged charging port
• Water or liquid damage
• Broken AUX or USB port

What to Check

• Inspect the product carefully from all sides.
• Check for loose components or rattling sounds.
• Verify whether ports and buttons are physically intact.

Important Notes

Physical or accidental damage is not covered under warranty policies.

3. Bluetooth Connectivity Issue

Common Problems

• Speaker not appearing in Bluetooth list
• Pairing failed
• Frequent disconnection
• Audio lag or interruption

Troubleshooting Steps

1. Turn Bluetooth OFF and ON on your device.
2. Remove/Forget the speaker from Bluetooth settings and pair again.
3. Restart the speaker and your smartphone/laptop.
4. Ensure the speaker is within Bluetooth range (usually within 10 meters).
5. Disconnect the speaker from previously connected devices.
6. Reset the speaker and reconnect.
7. Test the speaker with another smartphone or laptop.

Additional Tips

• Avoid wireless interference from routers or other Bluetooth devices.
• Ensure the speaker is not connected to another device automatically.

4. Sound Distortion / Crackling / Static Noise

Possible Reasons

• Low battery
• High volume distortion
• Bluetooth interference
• Faulty AUX or USB connection
• Damaged speaker driver

Troubleshooting Steps

1. Fully charge the speaker.
2. Reduce the volume level and test again.
3. Move the connected device closer to the speaker.
4. Test audio using another smartphone or laptop.
5. Disconnect nearby wireless devices.
6. Check AUX cable or USB device properly.
7. Test using different songs or audio applications.

Important Notes

Sound quality may reduce at maximum volume levels depending on the audio source.

5. USB Port Not Working

Common Problems

• USB drive not detected
• Songs not playing from USB
• USB disconnecting automatically

Troubleshooting Steps

1. Remove and reconnect the USB drive properly.
2. Test using another USB drive.
3. Ensure the USB drive is formatted correctly.
4. Verify whether audio files are in supported formats (MP3/WAV).
5. Clean the USB port carefully.
6. Restart the speaker and reconnect the USB drive.

Important Notes

Large-capacity or unsupported USB drives may not work properly.

6. Microphone Not Working

Common Problems

• Voice not audible during calls
• Low microphone volume
• Distorted microphone sound

Troubleshooting Steps

1. Check microphone permissions on the connected device.
2. Test the microphone using voice recorder apps.
3. Reconnect Bluetooth and test again.
4. Clean the microphone area carefully.
5. Test microphone functionality during normal calls.

Additional Tips

Avoid covering the microphone area while speaking.

7. Buttons Not Working

Common Problems

• Power button not responding
• Volume buttons not working
• Mode switch button issue

Troubleshooting Steps

1. Restart the speaker.
2. Press and hold each button individually for testing.
3. Reset the speaker if supported.
4. Ensure there is no physical obstruction or dust around buttons.
5. Test functionality in all modes (Bluetooth/FM/AUX/USB).

8. FM Radio Not Working

Common Problems

• FM channels not detected
• Poor FM signal
• FM mode not switching

Troubleshooting Steps

1. Ensure the speaker supports FM functionality.
2. Connect the charging cable if required, as it may act as an antenna.
3. Perform auto-scan for FM channels.
4. Move to an open area for better signal reception.
5. Restart the speaker and try scanning again.

Important Notes

FM signal strength depends on your location and surrounding interference.

9. Low Battery Backup

Possible Reasons

• High volume usage
• RGB lights consuming battery
• Continuous playback
• Incomplete charging cycles

Troubleshooting Steps

1. Fully charge the speaker before testing.
2. Use the speaker at 50–60% volume level.
3. Turn OFF RGB lights if not required.
4. Avoid using the speaker while charging.
5. Monitor battery performance in different modes.

Important Notes

Battery backup may vary depending on:

• Volume level
• RGB usage
• Playback mode
• Environmental conditions

10. AUX Mode Not Working

Common Problems

• No audio in AUX mode
• Distorted sound through AUX
• AUX mode not detecting cable

Troubleshooting Steps

1. Ensure the AUX cable is connected properly.
2. Test using another AUX cable.
3. Check whether the connected device’s headphone jack is working.
4. Increase volume on both devices.
5. Restart the speaker and reconnect AUX cable.

Recommended

Use a compatible 3.5mm AUX cable for best performance.

11. Charging Issue

Common Problems

• Speaker not charging
• Slow charging
• Charging disconnecting automatically

Troubleshooting Steps

1. Use another compatible charging cable and adapter.
2. Check the charging port for dust or damage.
3. Try another power source.
4. Avoid loose charging connections.
5. Verify whether charging LED indicators are functioning.

Important Notes

Using unsupported fast chargers may affect charging performance.

12. RGB Lights Not Working

Common Problems

• RGB lights not turning ON
• Lights flickering
• RGB controls not responding

Troubleshooting Steps

1. Check whether RGB mode is enabled.
2. Restart the speaker.
3. Charge the speaker fully and test again.
4. Test RGB controls/buttons individually.
5. Reset the speaker if supported.

13. Other Issues

If your issue is not listed above:

1. Restart the speaker.
2. Reset the device.
3. Test all playback modes (Bluetooth/FM/AUX/USB).
4. Check charging and connectivity status properly.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

To help us resolve your issue faster, please keep the following details ready before contacting support:

• Valid purchase invoice
• Short video clearly showing the issue
• Connected device details
• Charging adapter details
• Mode in which issue occurs (Bluetooth/FM/AUX/USB)

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