TABLE OF CONTENTS

• 1. Cable Not Working / Completely Dead
  • Possible Reasons
  • Troubleshooting Steps
• 2. Physical Damage
  • Common Types of Damage
  • Important Notes
• 3. Slow Charging
  • Possible Reasons
  • Troubleshooting Steps
• 4. Loose Connection
  • Common Problems
  • Troubleshooting Steps
• 5. Intermittent Charging
  • Possible Reasons
  • Troubleshooting Steps
• 6. Data Sync Not Working
  • Common Problems
  • Troubleshooting Steps
• 7. Compatibility Issue
  • Common Problems
  • Troubleshooting Steps
• 8. Overheating Issue
  • Possible Reasons
  • Troubleshooting Steps
  • Important Notes
• 9. Other Issues
• Still Facing Issues?

1. Cable Not Working / Completely Dead

Possible Reasons

• Internal wire damage
• Loose connector
• Unsupported device
• Damaged charging port

Troubleshooting Steps

1. Reconnect the cable properly.
2. Test the cable with another adapter or device.
3. Check whether the connector is damaged.
4. Restart the connected device and test again.
5. Verify whether charging or data transfer works on another device.

2. Physical Damage

Common Types of Damage

• Cut or broken cable
• Bent connector
• Torn outer layer
• Burn marks

Important Notes

Physical or accidental damage will not be covered under warranty.

3. Slow Charging

Possible Reasons

• Low power adapter
• Unsupported fast charging
• Damaged cable
• Background applications consuming power

Troubleshooting Steps

1. Use a compatible fast charging adapter.
2. Test the cable with another adapter.
3. Clean the charging port carefully.
4. Avoid using damaged or loose connectors.
5. Check whether the device supports fast charging.

4. Loose Connection

Common Problems

• Charging disconnecting frequently
• Connector becoming loose
• Cable not fitting properly

Troubleshooting Steps

1. Reconnect the cable properly.
2. Clean the device charging port carefully.
3. Test the cable with another device.
4. Check whether the connector is bent or damaged.

5. Intermittent Charging

Possible Reasons

• Loose cable connection
• Damaged internal wiring
• Faulty charging adapter
• Device charging port issue

Troubleshooting Steps

1. Avoid moving the device while charging.
2. Test the cable with another adapter and device.
3. Check whether charging stops during cable movement.
4. Verify connector fitting properly.

6. Data Sync Not Working

Common Problems

• Device not detected
• File transfer failing
• Slow data transfer

Troubleshooting Steps

1. Reconnect the cable properly.
2. Unlock the smartphone before connecting.
3. Select File Transfer/Data Transfer mode on the device.
4. Test using another USB port or laptop.
5. Restart both devices and reconnect.

7. Compatibility Issue

Common Problems

• Device not charging
• Fast charging not supported
• Connector mismatch

Troubleshooting Steps

1. Verify whether the cable type matches your device.
2. Test with another compatible device.
3. Check whether the device supports the cable charging standard.
4. Use supported adapters only.

8. Overheating Issue

Possible Reasons

• High power usage
• Faulty adapter
• Damaged cable
• Loose connector

Troubleshooting Steps

1. Disconnect the cable and allow it to cool down.
2. Use another compatible adapter.
3. Avoid using damaged connectors.
4. Test charging with another device.

Important Notes

Mild heating during charging is normal. Excessive overheating or burning smell is not normal.

9. Other Issues

If your issue is not listed above:

• Test the cable with another device and adapter.
• Verify charging and data transfer functionality properly.
• Restart the connected device and reconnect the cable.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Please keep the following details ready before contacting support:

• Valid purchase invoice
• Short video clearly showing the issue
• Device model details
• Adapter details

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