Dash 10 — Troubleshooting Guide

TABLE OF CONTENTS

• 1. Quick Reference Table
• 2. Automatic Shutdown
• 3. Cannot Play Music from USB/TF Card
• 4. No Sound When Connected to a Computer
• 5. No Response to Buttons / Functions in Disorder
• 6. Reset
• 7. Wireless Microphone Won't Connect
• 8. Microphone Volume, Effects, or Modes Not Responding
• 9. Bluetooth Pairing Issues
• 10. FM Radio Not Working
• 11. Mode Won't Switch as Expected
• 12. Volume or Power Issues
• 13. If the Problem Persists

1. Quick Reference Table

2. Automatic Shutdown

Cause: when battery power is low, battery protection turns on automatically and shuts the speaker down.

Fix: charge the speaker for about 4 hours after this happens before using it again.

3. Cannot Play Music from USB/TF Card

Cause: the storage path of the music file isn't recognized by the player.

Fix: store your audio files in the root directory of the USB drive or TF card, not inside nested folders.

4. No Sound When Connected to a Computer

Cause: the computer's audio interface is connected incorrectly.

Fix: on your computer, select the correct audio output port/device (i.e., select "Dash 10" as the active output).

5. No Response to Buttons / Functions in Disorder

Fix: shut the speaker down completely and try again. If the issue persists, use the reset procedure below.

6. Reset

When to use: if the speaker encounters an abnormal situation that button presses and restarts don't resolve.

Fix: press and hold the power button for 10 seconds to reset the device.

7. Wireless Microphone Won't Connect

1. Power on the microphone — it automatically tries to reconnect to the last device it was paired with.
2. If no device is found within 10 seconds, the mic enters pairing mode automatically.
3. On the speaker, make sure it's powered on and not already paired with a different microphone or device.
4. If it still won't connect, power-cycle both the speaker and the microphone, then retry.

8. Microphone Volume, Effects, or Modes Not Responding

Use the correct press type on the microphone:

9. Bluetooth Pairing Issues

1. Open your device's Bluetooth settings and search for "Dash 10."
2. Check the speaker's on/off light: fast flashing = searching for pairing, solid on = paired, slow flashing (~1 sec) = actively playing.
3. If it won't pair, make sure the speaker isn't already connected to another device, and retry from a closer distance (within 10m).

10. FM Radio Not Working

Insert the charging cable into the Type-C port to act as a radio antenna — the radio function requires this to work normally, since there's no separate dedicated antenna.

11. Mode Won't Switch as Expected

Mode switching follows this fixed sequence: Bluetooth → FM → TF → USB → AUX, with priority given to whichever media (TF card/USB drive) was inserted most recently. Short-press the Function Mode Switch button to step through modes, or short-press the Lightshow button, which also switches modes.

12. Volume or Power Issues

• Default startup volume is 70% — if it seems too loud or quiet immediately after power-on, this is expected behavior, not a fault.
• The speaker automatically shuts down after 15 minutes of inactivity to save power — press the power button to turn it back on.
• A prompt tone plays at maximum volume, and no tone plays at minimum volume — this is normal audio feedback, not an error.

13. If the Problem Persists

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com