TABLE OF CONTENTS
| Problem | Quick Fix |
|---|---|
| Speaker not ON | Hold Power for 3 sec; if battery is low, charge first. |
| Bluetooth not connecting | Restart, select Bluetooth mode, then search Dash 6 again. |
| No sound | Check speaker/phone volume and press Play/Pause. |
| Previous/Next not working | Use short press on - / + in Bluetooth mode. |
| Low volume | Long-press - / + to adjust volume. |
| White Noise not working | Press M to switch to White Noise mode. |
| TWS not pairing | Keep both units in wireless mode and hold M for 2–3 sec. |
| Light not working | Press Light; hold Light to change brightness / turn OFF. |
| Timer not working | Press Timer and select 30 / 60 / 90 min. |
| Speaker not charging | Use Type-C with DC 5V/1A input and check the cable. |
TWS Check
Important: TWS pairing is only guaranteed to work reliably between two Dash 6 units from the same production batch. Different batches may fail or behave inconsistently. Check the batch/date code on both units.
Bluetooth
Power ON.
Confirm Bluetooth mode.
Search Dash 6.
Pair again.
Blue light should remain ON after successful connection.
Charging
Red light = charging.
Use the correct adapter.
Charger is not included.
Allow the documented charging time when the battery is fully discharged.
Light Controls
Short press Light = change light effect.
Long press Light = brightness / OFF.
Timer
Use the Timer button for 30 / 60 / 90 minutes or cancel.
Environmental Safety
Keep within the manual's 0–50°C ambient temperature range and do not expose the speaker to prolonged high heat.
Still stuck?
If the issue persists after performing all troubleshooting steps, please raise a support request.
Our support team will assist you further.
Support
Visit: www.portronics.com
Support Portal: support.portronics.com
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