TABLE OF CONTENTS
| Problem | Quick Fix |
|---|---|
| Device not turning ON | Hold Power for 2 sec and charge if needed. |
| Blue light blinking | Device is waiting for connection. Open EarVision and connect. |
| App not connecting | Restart the device and app, then retry Wi-Fi connection. |
| No live camera view | Check app permissions and reconnect to the device Wi-Fi. |
| Image/video not saving | Check app permissions and storage access. |
| Camera view unclear | Clean the lens gently and ensure the tip is positioned correctly. |
| Light too dim/bright | Use the app's Light Adjustment control. |
| Battery low | Charge using the Type-C cable and suitable 5V supply. |
| Device turns OFF | It can auto-shut after about 10 minutes without a connected device. |
Connection Check
Turn on Cleansify Neo.
Blue light should blink while waiting.
Open EarVision.
Allow required permissions.
Use Search Wi-Fi in the app if required.
If connection fails, restart both the device and the app.
App Permission Check
| Permission / Setting | Why |
|---|---|
| Wi-Fi / Network | Device connection |
| Bluetooth | Required by the app flow on some phones |
| Photos / Storage | Save images and videos |
| Camera/App permissions | App operation |
Only grant permissions requested by the app and required for the relevant function.
Charging Check
Approx. 45 min charging and approx. 60 min usage.
Safety / Use
Do not use the camera in liquid or continue using the product if it is damaged. For a blocked or painful ear, or uncertainty about cleaning, follow the manual's advice to seek professional treatment.
Still stuck?
If the issue persists after performing all troubleshooting steps, please raise a support request.
Our support team will assist you further.
Support
Visit: www.portronics.com
Support Portal: support.portronics.com
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article