Portronics Cleansify — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Cleansify Does Not Switch ON
• 2. Blue Indicator Light Does Not Flash
• 3. Camera Does Not Turn ON
• 4. Bebird App Closes or Exits Quickly
• 5. Phone Cannot Find the Cleansify Wi-Fi Network
• 6. App Connects but Shows an Abnormal Image
• 7. Wi-Fi Connection Is Unstable or Disconnects
• 8. Ear Spoon Tip Is Difficult to Replace
• 9. Charging Indicator Keeps Flashing
• 10. Camera Image Is Unclear
• 11. Device or Ear Tip Is Damaged
• Still stuck?

Quick Troubleshooting

1. Cleansify Does Not Switch ON

1. Connect the supplied charging cable to the otoscope.
2. Use a compatible 5V/0.5A USB power source.
3. Allow approximately 1 hour for charging.
4. Disconnect the cable.
5. Press and hold the power button.
6. Check whether the blue indicator light flashes.

2. Blue Indicator Light Does Not Flash

1. Check that the device has sufficient battery charge.
2. Recharge it using the supplied charging cable.
3. Disconnect the charger.
4. Press and hold the power button again.
5. If the blue light still does not flash, contact support.

3. Camera Does Not Turn ON

1. Switch OFF the device.
2. Briefly cover the camera tip.
3. Remove the cover.
4. Switch the device ON again.
5. Retry a few times if the camera does not start.

If the camera still does not work, stop using the device and contact support.

4. Bebird App Closes or Exits Quickly

1. Close the Bebird app.
2. Remove the existing app from your phone.
3. Scan the QR code supplied with the product to download and reinstall Bebird.
4. Open the app and repeat the Wi-Fi connection steps.
5. Select Bebird R1 and tap Start.

5. Phone Cannot Find the Cleansify Wi-Fi Network

1. Switch ON the otoscope by pressing and holding its power button.
2. Confirm that the blue indicator light flashes.
3. Open your phone's Wi-Fi settings.
4. Look for the network named bebird-R1-XXXXXX.
5. Select it and wait for the phone to connect.
6. Return to the Bebird app.

Keep the phone close to the otoscope during connection.

6. App Connects but Shows an Abnormal Image

1. Disconnect the phone from the otoscope Wi-Fi.
2. Switch the otoscope OFF.
3. Restart the device.
4. Reconnect the phone to bebird-R1-XXXXXX.
5. Return to Bebird, select Bebird R1 and tap Start.

7. Wi-Fi Connection Is Unstable or Disconnects

1. Briefly cover the camera tip and remove the cover to restart the camera connection.
2. Switch the otoscope OFF and ON again if needed.
3. Reopen the Bebird app.
4. Reconnect the phone to the otoscope's Wi-Fi network.
5. Select Bebird R1 and tap Start.

Keep the phone close to the otoscope and use it in a stationary environment.

8. Ear Spoon Tip Is Difficult to Replace

1. Hold the ear spoon securely.
2. Twist the old tip anticlockwise to remove it.
3. Align the replacement tip with the connector.
4. Twist it clockwise to secure it.
5. Tighten the retaining ring so the tip cannot fall off.
6. Check that the tip is firmly attached before use.

Replace the ear tip at least once every three months, or sooner if worn or damaged.

9. Charging Indicator Keeps Flashing

1. Use the supplied charging cable.
2. Connect it to a compatible 5V/0.5A USB power source.
3. Check that the charging connector is seated properly.
4. Allow approximately 1 hour for charging.
5. Disconnect the cable and try switching the otoscope ON.

10. Camera Image Is Unclear

1. Switch OFF the otoscope.
2. Clean the lens carefully with a professional alcohol cotton swab.
3. Check that the lens is not damaged.
4. Restart the device and reconnect to Bebird.
5. Hold the otoscope steadily while viewing the image.

Do not use sharp or abrasive objects to clean the lens.

11. Device or Ear Tip Is Damaged

1. Stop using the otoscope.
2. Do not use a cracked, loose or damaged ear tip.
3. Do not attempt to repair or disassemble the device.
4. Keep the product dry.
5. Contact support for further assistance.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com