Portronics Cleansify Neo — Quick Help

Modified on Mon, 21 Sep at 12:41 PM

TABLE OF CONTENTS


Key Information

FeatureDetails
Lens3.5mm
CameraFHD 1080p / 3MP
LED6
Gyroscope3-axis
Wireless2.4GHz
Battery130mAh
AppEarVision

Start Using

Charge → Hold Power 2 sec → Open EarVision → Allow permissions → Connect → View

Indicator

LightStatus
Blue blinkingWaiting for connection
Blue steadyConnected

App Controls

ActionFeature
Take photoPhoto
Record videoRecord
View saved filesImage Archive
ZoomZoom
Adjust lightLight Adjustment
ConnectSearch Wi-Fi
OrientationLock Orientation

Charging

Type-C | Approx. 45 min charging

Quick Fix

IssueFirst Step
No powerCharge + hold Power 2 sec
Blue blinkingOpen EarVision and connect
No camera viewCheck permissions + reconnect
App not connectingRestart device + app
Poor imageClean lens + reposition gently
Auto OFFReconnect; device may turn off after ~10 min idle

Safety

Do not use on children under 3 years, do not immerse/use in liquid, and do not open or modify the device. If the ear canal is completely blocked or there is uncertainty about cleaning, seek professional treatment.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

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