Portronics Fynix Mini — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Bluetooth Keeps Disconnecting
• 4. Bluetooth Connected but No Sound
• 5. Previous or Next Track Is Not Working
• 6. Hands-Free Calls Are Not Working
• 7. TWS Pairing Is Not Working
• 8. TWS Connection Drops
• 9. USB-C Audio Is Not Working
• 10. Speaker Volume Drops Automatically
• 11. Speaker Is Not Charging
• 12. Battery Drains Faster Than Expected
• 13. Speaker Gets Hot
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Connect the supplied Type-C charging cable.
2. Connect it to a suitable charging source.
3. Allow the speaker to activate from deep sleep mode.
4. Disconnect the charging cable if required.
5. Press and hold the Power button for about 3 seconds.
6. Try using the speaker again.

2. Bluetooth Is Not Connecting

1. Turn on the Fynix Mini.
2. Open Bluetooth settings on the phone or source device.
3. Search for Fynix Mini.
4. Select the speaker to pair.
5. Keep the devices close during the first pairing.
6. Turn Bluetooth off and on again if required.
7. Restart the speaker and retry pairing.

3. Bluetooth Keeps Disconnecting

1. Keep the source device within the speaker's Bluetooth range.
2. Reduce obstacles between the devices.
3. Make sure the speaker is not already connected to another device.
4. Restart Bluetooth on the source device.
5. Restart the Fynix Mini and pair again.

4. Bluetooth Connected but No Sound

1. Confirm Fynix Mini is selected as the active audio output.
2. Increase the volume using +.
3. Check the source device volume.
4. Press Play/Pause to restart playback.
5. Test another audio source if available.

5. Previous or Next Track Is Not Working

Use the controls correctly:

• Next track: press and hold +.
• Previous track: press and hold −.
• Volume: short press + / −.

6. Hands-Free Calls Are Not Working

1. Confirm the Fynix Mini is connected to the phone.
2. Check that call audio is routed through the Bluetooth speaker.
3. Make sure the built-in microphone is not obstructed.
4. Keep the phone within Bluetooth range.
5. Disconnect and reconnect Bluetooth if required.

7. TWS Pairing Is Not Working

1. Make sure both speakers are Fynix Mini units.
2. Turn on both speakers.
3. Enter TWS pairing mode using the speaker controls.
4. Wait for the speakers to connect.
5. Connect the master speaker to your phone.
6. Retry after restarting both speakers if needed.

Important: TWS pairing is only guaranteed to work reliably between two Fynix Mini units from the same production batch. Pairing speakers from different batches may fail or behave inconsistently. Check the batch/date code on both units if TWS pairing doesn't work.

8. TWS Connection Drops

1. Keep both speakers close to each other.
2. Make sure both are sufficiently charged.
3. Keep the phone within Bluetooth range of the master speaker.
4. Disconnect TWS and pair again.
5. Restart both speakers and repeat the TWS setup.

9. USB-C Audio Is Not Working

1. Connect the speaker to the computer using a suitable USB-C cable.
2. Make sure the cable supports data/audio transfer.
3. Check the computer's audio output settings.
4. Select Fynix Mini as the output device.
5. Disconnect and reconnect the USB-C cable if the speaker is not detected.

10. Speaker Volume Drops Automatically

When the battery is low, the speaker may reduce its volume automatically.

1. Connect the Type-C charging cable.
2. Charge the speaker.
3. Test playback again after charging.

11. Speaker Is Not Charging

1. Check the Type-C cable connection.
2. Use a suitable 5V/2A maximum charging setup.
3. Check the cable for visible damage.
4. Try another suitable power source or cable.
5. Allow approximately 3 hours for charging.

12. Battery Drains Faster Than Expected

The speaker is rated for up to 4 hours of playtime.

Actual battery life varies with:

• Volume level
• Bluetooth usage
• TWS usage
• Calling
• Playback conditions

Fully charge the speaker and test it again at a moderate volume.

13. Speaker Gets Hot

1. Stop using the speaker temporarily.
2. Move it away from direct sunlight and heat sources.
3. Allow it to cool before using it again.
4. Make sure the speaker is not covered during operation.
5. Contact support if unusual heating continues.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com