Portronics Harmonics Y4 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Headset Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Headset Powers Off Before Pairing
• 4. Headset Does Not Reconnect
• 5. Bluetooth Connected but No Sound
• 6. Music Controls Are Not Working
• 7. Calls Are Not Working
• 8. Voice Assistant Does Not Activate
• 9. Music / Game Mode Does Not Change
• 10. Dual-Device Pairing Is Not Working
• 11. Headset Is Not Charging
• 12. Low-Battery Alert
• 13. Headset Keeps Disconnecting
• 14. Reset / Clear Pairing Record
• Still stuck?

Quick Troubleshooting

1. Headset Does Not Turn On

1. Connect the headset to a suitable USB Type-C charging source.
2. Check that the power source is rated 5V/1A.
3. Allow the headset to charge.
4. Press and hold the MFB for about 4 seconds.
5. Check whether the LED flashes red and blue or a voice prompt plays.

2. Bluetooth Is Not Connecting

1. Press and hold the MFB to turn on the headset and enter pairing mode.
2. Check that the red and blue LEDs flash alternately.
3. Turn on Bluetooth on the phone.
4. Search for Harmonics Y4.
5. Select the headset to pair.
6. Keep the phone within approximately 10 metres.
7. If it still does not connect, clear the pairing record and try again.

3. Headset Powers Off Before Pairing

If the headset is not connected within approximately 5 minutes, it powers off automatically.

1. Turn the headset on again.
2. Wait for the pairing indication.
3. Open Bluetooth settings immediately.
4. Select Harmonics Y4 before the timeout.

4. Headset Does Not Reconnect

1. Turn on the headset.
2. Enable Bluetooth on the phone.
3. Select Harmonics Y4 from the saved-device list.
4. If it still does not connect, clear the pairing record by pressing the MFB four times while paired, then pair again.

5. Bluetooth Connected but No Sound

1. Confirm Harmonics Y4 is selected as the audio output.
2. Increase the volume on the phone.
3. Use Volume Up on the headset.
4. Check that playback is not paused.
5. Disconnect and reconnect Bluetooth if required.

6. Music Controls Are Not Working

Use the controls as follows:

• Play / Pause: short press MFB.
• Volume Up: short press Volume Up.
• Volume Down: short press Volume Down.
• Next Track: press and hold Volume Up.
• Previous Track: press and hold Volume Down.
• Music / Game Mode: triple-click MFB.

7. Calls Are Not Working

1. Confirm the headset is connected to the phone.
2. Check that call audio is routed through Harmonics Y4.
3. Short press the MFB to answer or end a call.
4. Press and hold the MFB for about 2 seconds to reject an incoming call.
5. Double press the MFB to redial the last number.

8. Voice Assistant Does Not Activate

1. Confirm the headset is connected to your phone.
2. Make sure the phone's voice assistant is enabled.
3. Press and hold the MFB for about 2 seconds.
4. Try again after reconnecting Bluetooth.

9. Music / Game Mode Does Not Change

Triple-click the MFB to switch between Music Mode and Game Mode. Make sure the button press registers as three quick clicks.

10. Dual-Device Pairing Is Not Working

Repeat the pairing sequence in order:

1. Pair the headset with Device 1.
2. Turn Bluetooth off on Device 1.
3. Pair the headset with Device 2.
4. Turn Bluetooth back on on Device 1.
5. Check whether both devices remain paired.

If the issue remains, disconnect unused Bluetooth devices and repeat the sequence.

11. Headset Is Not Charging

1. Connect the Type-C cable securely.
2. Use a suitable 5V/1A USB power source.
3. Check the cable for visible damage.
4. Observe the indicator:
   • Red LED on: charging
   • LED off with voice prompt: fully charged
5. Allow sufficient time for charging to complete.

12. Low-Battery Alert

The headset may play a “Battery low” voice prompt, and the red LED flashes every 5 seconds.

1. Connect the Type-C charging cable.
2. Charge the headset.
3. Wait until charging is complete before extended use.

13. Headset Keeps Disconnecting

1. Keep the phone within approximately 10 metres.
2. Reduce obstacles between the phone and headset.
3. Check whether the phone is switching to another Bluetooth device.
4. Reconnect through the saved Bluetooth list.
5. If necessary, clear the pairing record and pair again.

14. Reset / Clear Pairing Record

Clear the pairing record by pressing the MFB four times while paired.

1. Make sure the headset is paired.
2. Press the MFB four times.
3. Remove Harmonics Y4 from the phone's saved Bluetooth list if needed.
4. Enter pairing mode and connect again.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com