Portronics Conch Z — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Phone Does Not Detect Conch Z
• 2. Android: Audio Still Plays Through the Phone
• 3. iPhone: Earphone Is Not Working
• 4. Call Audio Stays on the Phone
• 5. No Sound From the Earphone or Microphone
• 6. ANC or Transparency Mode Is Not Working
• 7. EQ Mode Is Not Changing
• 8. Sound Is Low or Only One Side Works
• 9. Music or Call Controls Are Not Responding
• Still stuck?

Quick Troubleshooting

1. Phone Does Not Detect Conch Z

1. Check that the Type-C connector is fully inserted.
2. Confirm that the phone or device supports Type-C audio.
3. If using Android, enable OTG in Settings, if available.
4. Unplug and reconnect Conch Z.
5. Test on another compatible device if possible.

Conch Z is a wired Type-C earphone; Bluetooth pairing is not used.

2. Android: Audio Still Plays Through the Phone

1. Open Settings on the phone.
2. Find OTG, often under Additional Settings or Connected Devices.
3. Enable OTG.
4. Close all music and media apps.
5. Reconnect Conch Z.
6. Restart the app and test audio again.

Settings names vary between Android devices.

3. iPhone: Earphone Is Not Working

1. Open Settings → Privacy & Security → Wired Accessories.
2. Allow wired accessory access when prompted.
3. Reconnect the Type-C earphone.
4. Test music playback or a call again.

4. Call Audio Stays on the Phone

Some phone systems require the call to be answered from the phone screen before call audio is routed through wired earphones.

1. Connect Conch Z.
2. Answer the call on the phone.
3. Check the call audio route, if your phone provides that option.
4. Make sure the phone’s call volume is not muted.

5. No Sound From the Earphone or Microphone

1. Insert the Type-C connector fully.
2. Check the phone’s media and call volumes.
3. Make sure the device is not muted.
4. Remove any case or obstruction preventing full connector insertion.
5. Test with another compatible Type-C device if available.

6. ANC or Transparency Mode Is Not Working

1. Press the ANC button.
2. Listen for the voice prompt and check whether the white light turns on.
3. Press the button again to turn ANC off; the white light should turn off and a prompt should play.

7. EQ Mode Is Not Changing

1. Double-press the MFB.
2. Listen for the voice prompt indicating the selected EQ mode.
3. Repeat the double-press action to change modes.

8. Sound Is Low or Only One Side Works

1. Adjust the left and right earbud positions.
2. Check the earbud sound outlets for dirt or debris.
3. Inspect the Type-C connector and phone port.
4. Clean gently with a soft, dry cloth before reconnecting.

9. Music or Call Controls Are Not Responding

• Play / Pause: short-press MFB.
• Volume Up: short-press “+”.
• Volume Down: short-press “−”.
• Next Track: long-press “−”.
• Previous Track: long-press “+”.
• Answer a call: short-press MFB.
• End or reject a call: long-press MFB.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com