Wired Earphones –Troubleshooting Guide (FAQs)

Modified on Sun, 17 May at 9:53 PM

TABLE OF CONTENTS

1. Earphones Not Working / Completely Dead
2. Physical Damage
3. One Side Not Working
4. Microphone Not Working
5. Sound Distortion / Crackling / Static Noise
6. Buttons Not Working
7. Low Volume Issue
8. Compatibility Issue
9. Other Issues
Still Facing Issues?

1. Earphones Not Working / Completely Dead

Possible Reasons

Loose audio jack connection
Damaged cable or connector
Unsupported device
Internal hardware issue

Troubleshooting Steps

Reconnect the earphones properly to the device.
Test the earphones with another smartphone, laptop, or tablet.
Clean the audio jack carefully.
Restart the connected device.
Check whether the device detects the earphones.
Verify whether the issue occurs across all applications.

Additional Tips

Ensure the connector is fully inserted.
Avoid bending or twisting the cable excessively.

2. Physical Damage

Common Types of Damage

Cut or broken cable
Bent audio jack
Damaged earbuds
Broken microphone or controller
Water or liquid damage

What to Check

Inspect the cable for cuts or bends.
Verify whether the audio jack is damaged or loose.
Check earbuds and inline controls for visible damage.

Important Notes

Physical or accidental damage will not be covered under warranty.

3. One Side Not Working

Common Problems

No audio from left or right earbud
Intermittent sound on one side
Low sound from one earbud

Troubleshooting Steps

Test the earphones on another device.
Reconnect the audio jack properly.
Check audio balance settings on the connected device.
Rotate or adjust the connector gently to check for loose connection.
Test different audio applications or songs.

Additional Tips

Avoid pulling the cable directly while disconnecting the earphones.

4. Microphone Not Working

Common Problems

Voice not audible during calls
Low microphone volume
Distorted microphone sound

Troubleshooting Steps

Check microphone permissions on the connected device.
Test the microphone using voice recorder apps.
Reconnect the earphones properly.
Clean the microphone area carefully.
Test microphone functionality during calls and recordings.

Additional Tips

Ensure the microphone area is not blocked while speaking.

5. Sound Distortion / Crackling / Static Noise

Possible Reasons

Loose audio connection
Damaged cable
Dust in audio jack
Faulty audio source
High volume distortion

Troubleshooting Steps

Reconnect the earphones securely.
Clean the audio jack carefully.
Lower the volume and test again.
Test the earphones on another device.
Check whether distortion occurs in all applications.
Inspect the cable for cuts or bends.

Important Notes

Distorted audio may occur at very high volume levels or due to poor-quality audio files.

6. Buttons Not Working

Common Problems

Volume buttons not responding
Play/Pause button not working
Call control not functioning

Troubleshooting Steps

Reconnect the earphones properly.
Test the buttons during calls and music playback.
Verify compatibility with the connected device.
Restart the smartphone or connected device.
Test the earphones on another compatible device.

Additional Tips

Certain button functions may vary depending on device compatibility.

7. Low Volume Issue

Possible Reasons

Dust or blockage in earbuds
Low device volume
Audio settings issue
Damaged speaker driver

Troubleshooting Steps

Increase volume on the connected device.
Clean the earbud mesh carefully.
Disable any audio limiter or sound enhancement settings.
Test with another device.
Check whether the issue occurs on both sides.

Important Notes

Volume levels may vary depending on the connected device and application.

8. Compatibility Issue

Common Problems

Earphones not detected
Microphone not working on specific devices
Buttons not functioning properly

Troubleshooting Steps

Verify whether the device supports the earphone connector type.
Test the earphones with another device.
Remove and reconnect the earphones properly.
Restart the connected device.
Check device audio output settings.

Additional Tips

Some devices may require compatible Type-C/3.5mm ports or OTG/audio support.

9. Other Issues

If your issue is not listed above:

Reconnect the earphones properly.
Restart the connected device.
Test the earphones on another smartphone, laptop, or tablet.
Check all audio settings and permissions.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

To help us resolve your issue faster, please keep the following details ready before contacting support:

Valid purchase invoice
Short video clearly showing the issue
Connected device details
Application or mode in which issue occurs

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