Portronics Rythm — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Earphones Are Not Detected
• 2. No Sound from the Earphones
• 3. Sound Still Plays Through the Device Speaker
• 4. Microphone Is Not Working
• 5. Inline Button Controls Are Not Responding
• 6. Call Controls Work Differently on Android and iPhone
• 7. Voice Assistant Does Not Activate
• 8. Only One Earbud Has Sound
• 9. Audio Cuts In and Out
• 10. Earphones Do Not Work with a Type-C Device
• Still stuck?

Quick Troubleshooting

1. Earphones Are Not Detected

1. Make sure the Type-C plug is fully inserted.
2. Check that your device supports wired audio over USB Type-C.
3. If your phone has a case that prevents full insertion, remove the case and reconnect.
4. Check your device's audio output settings, if available.
5. Test the earphones with another compatible Type-C audio device, if possible.

Rythm is wired and does not use Bluetooth pairing.

2. No Sound from the Earphones

1. Check that the Type-C connector is fully inserted.
2. Increase the media volume on the connected device.
3. Confirm the content is playing and not paused or muted.
4. Check that the device supports Type-C audio output.
5. Reconnect the earphones and test again.
6. If available, test with another compatible device.

3. Sound Still Plays Through the Device Speaker

1. Disconnect the Type-C earphones.
2. Close and reopen the music or video app.
3. Reconnect the earphones fully.
4. Check the device's audio output selection, if available.
5. Confirm that the Type-C port supports wired audio rather than charging only.

Some devices may require suitable wired-audio or OTG support.

4. Microphone Is Not Working

1. Make sure the Type-C connector is fully inserted.
2. Check that the app has permission to use the microphone.
3. Confirm that the app is using the connected earphone microphone, if it provides input selection.
4. Try a voice recorder or another compatible calling app.
5. Test with another compatible device if possible.

Microphone behaviour can vary with device and app compatibility.

5. Inline Button Controls Are Not Responding

• Play / Pause: press once.
• Next Song: press twice.
• Previous Song: press three times.
• Answer a call: press once.
• Reject a call: press and hold for about 2 seconds.
• Voice Assistant: press and hold for 3 seconds.

Some actions depend on the phone or tablet. Test the button in a compatible music or calling app.

6. Call Controls Work Differently on Android and iPhone

• Answer incoming call: press once.
• End call on Android: press and hold.
• End call on iPhone: press once during the call.
• Reject incoming call: press and hold for about 2 seconds.
• Mute call on Android: press once during the call.
• Mute call on iPhone: not supported.

Call functions can vary by operating system, phone model and calling app.

7. Voice Assistant Does Not Activate

1. Confirm your phone's voice assistant is enabled.
2. Make sure the earphones are connected and detected.
3. Press and hold the in-line button for 3 seconds.
4. Try again from the phone's home screen or another supported screen.
5. If it still does not work, check whether your device and assistant support this control.

Some features depend on the connected mobile or tablet.

8. Only One Earbud Has Sound

1. Check the left and right earbuds are positioned correctly.
2. Remove and reconnect the detachable cable carefully.
3. Confirm the Type-C plug is fully seated.
4. Check the device's audio balance settings, if available.
5. Test with another compatible device.

Do not pull the cable itself when disconnecting the earphones.

9. Audio Cuts In and Out

1. Reconnect the Type-C plug securely.
2. Check that the connector or cable is not being pulled or bent sharply.
3. Inspect the detachable cable connection.
4. Avoid moving the connector while audio is playing.
5. Test with another compatible audio device.

Stop using the earphones if the cable or connector appears damaged.

10. Earphones Do Not Work with a Type-C Device

Not every USB Type-C port supports wired audio.

1. Check the device specifications to confirm Type-C audio support.
2. If applicable, check whether the device needs wired-audio or OTG support.
3. Reconnect the earphones and check the audio output setting.
4. Test with another compatible Type-C device.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com
• Email: help@portronics.com
• Phone: +91 9555 245 245
• Hours: Monday–Saturday, 10:00 AM–6:00 PM