Portronics Zuno — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Soundbar Does Not Turn On
• 2. No Sound from the System
• 3. Bluetooth Pairing Fails
• 4. Bluetooth Audio Keeps Cutting Out
• 5. HDMI Audio Is Not Working
• 6. USB-C Mode Is Not Working
• 7. AUX Audio Is Not Working
• 8. Subwoofer Has No Sound
• 9. LED Lighting Does Not Change
• 10. Remote Control Does Not Respond
• 11. Soundbar Does Not Enter the Expected Mode
• Still stuck?

Quick Troubleshooting

1. Soundbar Does Not Turn On

1. Check that the supplied power adapter is connected to the DC Power Input.
2. Confirm the adapter is plugged into a working power outlet.
3. Look for the red standby indicator between the “+” and “M” buttons.
4. Press and hold the M / Mode button for about 2 seconds.
5. If the soundbar does not turn on, inspect the adapter and cable for visible damage.

2. No Sound from the System

1. Confirm the soundbar is powered on.
2. Select the input mode that matches your source device.
3. Check the source device’s audio output and volume.
4. Increase the soundbar volume using “+”.
5. Check that the soundbar-to-subwoofer connection is secure.
6. Try another input mode or audio source if available.

3. Bluetooth Pairing Fails

1. Short-press the M / Mode button until Bluetooth mode is selected; the indicator should be blue.
2. Open Bluetooth settings on your phone, tablet or computer.
3. Search for Zuno.
4. Select Zuno to connect.
5. If it does not pair, turn off other nearby Bluetooth devices and retry.
6. If Bluetooth is already connected but audio does not play, press and hold Play/Pause to disconnect, then pair again.

4. Bluetooth Audio Keeps Cutting Out

1. Move the source device closer to Zuno.
2. Reduce obstacles between the device and soundbar.
3. Turn off unused nearby Bluetooth devices if interference is suspected.
4. Disconnect and reconnect to Zuno.

5. HDMI Audio Is Not Working

1. Check that the HDMI cable is connected to the soundbar’s HDMI port and the source device.
2. Short-press M / Mode until the indicator is cyan.
3. Check the TV or source device audio-output settings.
4. Increase the source and soundbar volume.
5. Try another compatible HDMI cable if available.

6. USB-C Mode Is Not Working

1. Check that the USB-C cable is connected securely to the soundbar and compatible source.
2. Short-press M / Mode until the indicator is green.
3. Start playback on the source device.
4. Check its audio output and volume.
5. If the connection fails, reconnect the cable and try again.

7. AUX Audio Is Not Working

1. Connect the supplied 3.5mm AUX cable securely to the source and the soundbar’s AUX input.
2. Short-press M / Mode until the indicator is red.
3. Start playback on the source device.
4. Increase the source and soundbar volume.
5. Short-press Play/Pause to mute or unmute AUX audio.

In AUX mode, long-pressing “+” or “−” does not change tracks.

8. Subwoofer Has No Sound

1. Turn off the system before checking cables.
2. Check that the wired subwoofer is connected to the soundbar’s SUB output using its designated connection.
3. Check the power adapter and turn the system on again.
4. Test audio at a moderate volume.
5. If sound is still missing, contact support rather than opening the subwoofer.

9. LED Lighting Does Not Change

Use the LED button to cycle through the effects:

1. Red/green/blue breathing effect.
2. Multicolour marquee animation.
3. Solid blue.
4. Solid green.
5. Solid purple.
6. Lights off.

Short-press the LED button to move through the sequence.

10. Remote Control Does Not Respond

1. Make sure the soundbar is powered on.
2. Point the remote toward the soundbar.
3. Check that the remote batteries are installed correctly and have charge.
4. Make sure there is no obstruction between the remote and the soundbar.
5. Refer to the button labels on your remote for the requested function.

11. Soundbar Does Not Enter the Expected Mode

The mode indicator colours are:

Short-press the M / Mode button until the required mode and colour appear.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com