Portronics Sound Flow 2 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Pairing Fails
• 3. Wireless Charging Does Not Start
• 4. Wireless Charging Is Slow or Intermittent
• 5. Music Does Not Play Over Bluetooth
• 6. White Noise Does Not Play or Change
• 7. Clock Shows the Wrong Time
• 8. Alarm Does Not Ring or Will Not Stop
• 9. Sleep Timer Does Not Match the Desired Duration
• 10. TWS Pairing Does Not Work
• 11. Speaker Does Not Charge
• 12. Device or Charging Area Becomes Hot
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Press and hold the Power control until the device turns on.
2. Check that the charging cable is fully connected to the Type-C port.
3. Confirm that the power adapter is switched on and connected to a working outlet.
4. Let the speaker charge before trying again.
5. Stop using the device if it is damaged or becomes abnormally hot.

2. Bluetooth Pairing Fails

1. Turn on Sound Flow 2.
2. Press and hold the M button to enter Bluetooth pairing mode.
3. Open Bluetooth settings on your phone or other device.
4. Select Sound Flow 2 from the available devices.
5. Wait for the confirmation tone and connection indication.
6. If it still does not connect, turn Bluetooth off and on on the source device and try again.

3. Wireless Charging Does Not Start

1. Confirm that the phone supports Qi-compatible wireless charging.
2. Connect Sound Flow 2 to power through the Type-C port.
3. Use an adapter rated at least 18W for wireless charging.
4. Remove the phone case.
5. Place the phone face-up and centred on the charging pad.
6. Adjust the position if the phone does not indicate charging.
7. Test with another compatible phone if available.

4. Wireless Charging Is Slow or Intermittent

1. Check that the power adapter meets the recommended minimum rating.
2. Remove the phone case and any metal or magnetic objects between the phone and pad.
3. Centre the phone over the charging area.
4. Confirm the phone supports wireless charging.
5. If charging remains unreliable, test the phone with another compatible wireless charger to help identify whether the issue is with the phone or setup.

5. Music Does Not Play Over Bluetooth

1. Check that Sound Flow 2 is connected to the source device.
2. Confirm Bluetooth mode is selected rather than White Noise mode.
3. Increase volume by pressing and holding Next (⏭).
4. Press M once to play or pause.
5. Disconnect and reconnect Bluetooth if necessary.

6. White Noise Does Not Play or Change

1. Press and hold the M button to switch to White Noise mode.
2. Press Previous (⏮) or Next (⏭) to browse the available sounds.
3. Adjust the volume by pressing and holding the relevant Previous/Next button as appropriate.
4. If the device remains in Bluetooth mode, press and hold M again and confirm the mode change.

7. Clock Shows the Wrong Time

1. Press the Clock button to enter time-setting mode.
2. Use Previous (⏮) and Next (⏭) to adjust the hour and minutes.
3. Confirm the setting using the Clock button and check the display again.
4. If AM/PM appears incorrectly, check whether the display uses 12-hour or 24-hour time.

8. Alarm Does Not Ring or Will Not Stop

To set or correct the alarm:

1. Press Alarm to enter alarm-setting mode.
2. Use Previous/Next to adjust hours and minutes.
3. Choose an available alarm sound and confirm.
4. Check for the alarm icon on the display to confirm it is enabled.

When the alarm rings:

• Press a button to stop the ringing; if not turned off, it may enter snooze mode.
• Press and hold the Alarm button to cancel the alarm setting.

Use the Alarm button for alarm functions, not the M or Clock button.

9. Sleep Timer Does Not Match the Desired Duration

1. Press the Timer / TWS control to cycle through the timer options.
2. Check the display to confirm the selected time: 15, 30 or 60 minutes.
3. Press again as needed to choose the desired duration.

Do not confuse the sleep timer with the alarm-clock setting.

10. TWS Pairing Does Not Work

1. Make sure both Sound Flow 2 speakers are powered on and close to each other.
2. Press and hold the Timer / TWS control on each speaker to activate TWS pairing.
3. Wait for the connection before pairing the phone for playback.
4. If they do not link, power-cycle both speakers and repeat the process.
5. If the connection still fails, check that both units are the same model.

11. Speaker Does Not Charge

1. Check that the USB Type-C connector is fully inserted into the speaker.
2. Check that the USB-A end is connected to a suitable powered adapter.
3. Try a known-working compatible cable or adapter if available.
4. Allow approximately 4 hours for a full charge.
5. Do not leave the device charging unattended or overnight.
6. If the speaker remains unresponsive, contact support.

12. Device or Charging Area Becomes Hot

1. Disconnect power if the device becomes abnormally hot.
2. Remove the phone from the wireless charging area.
3. Let the device cool on a flat, ventilated surface away from fabrics and flammable materials.
4. Remove metal objects from the charging pad.
5. Check that the cable and adapter are compatible and undamaged.
6. Stop using the device if unusual heating returns.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com