Sound Flow — Troubleshooting Guide

TABLE OF CONTENTS

• 1. Quick Reference Table
• 2. Speaker Won't Turn On
• 3. Won't Pair Over Bluetooth
• 4. Wireless Charging Pad Not Working
• 5. FM Radio Not Working
• 6. TF Card or USB Won't Play
• 7. Alarm or Clock Issues
• 8. TWS (Two-Speaker) Mode Won't Link
• 9. RGB Lights or White Noise Not Working
• 10. General Safety Reminders
• 11. If the Problem Persists

1. Quick Reference Table

2. Speaker Won't Turn On

1. Slide the power/tonearm stylus switch fully to the "CD" position — a partial slide won't register.
2. Check for the colourful RGB light effect on the platter, which confirms power-on.
3. If nothing happens, connect the Type-C cable to a 25W (or higher) adapter and charge for at least 30–60 minutes before retrying.
4. If it still won't turn on after charging, this may point to a hardware fault — contact support.

3. Won't Pair Over Bluetooth

1. Power on the speaker — the first time (or after a reset), you should hear a "beep" confirming pairing mode.
2. On your phone, open Bluetooth settings, search for devices, and select "Portronics Sound Flow."
3. Listen for the confirmation tone once connected — if you don't hear it, the pairing likely didn't complete; retry.
4. Stay within the 10m transmission range during pairing.
5. If it won't reconnect to a previously paired phone, forget the device on your phone and pair fresh.

4. Wireless Charging Pad Not Working

1. Confirm your phone or device actually supports Qi wireless charging — not all phones do.
2. Place the phone flat and centred on the charging pad; look for the white charging symbol on Sound Flow's screen.
3. Power Sound Flow itself via the Type-C port with a 25W or higher adapter — wireless charging output depends on adequate input power.
4. If the charging symbol never appears, try a different wireless-charging-capable device to rule out an issue with your phone.

5. FM Radio Not Working

1. Connect the charging cable to the Type-C port — this doubles as the FM antenna. The other end doesn't need to be connected to anything.
2. Press and hold the Menu button to switch into FM mode.
3. Short-press the Menu button to trigger automatic channel search and save.
4. Use Previous/Next to browse between saved channels.

6. TF Card or USB Won't Play

1. Insert the Micro SD card or USB drive fully into its slot/port.
2. Wait for the voice prompt confirming the device is reading the files — playback should then begin automatically.
3. Use Previous/Next to control playback once music starts.
4. If nothing plays, check that the files are in a commonly supported audio format, and test the card/drive in another device to rule out corruption.

7. Alarm or Clock Issues

• Alarm won't stop ringing: press the Alarm button specifically — this is the same button used to set the alarm, marked with an alarm/clock icon, not the Menu or Clock button.
• Wrong time displayed: short-press the Clock button to re-enter time setting mode, use Previous/Next to correct the hour/minute, then short-press Clock to confirm.
• AM/PM not showing, or showing unexpectedly: this depends on whether you're in 12-hour or 24-hour mode — short-press Clock to enter time setting, long-press to toggle between 12/24-hour display, then short-press twice to confirm.
• Sleep timer not behaving as expected: after setting the time, press and hold the Clock button repeatedly — 1 press = L15, 2 = L30, 3 = L60, 4 = OFF. Watch the display to confirm which setting is currently shown.

8. TWS (Two-Speaker) Mode Won't Link

1. Make sure you have two Sound Flow units, both powered on and from the same batch.
2. On each speaker, short-press the Clock button twice to activate TWS mode.
3. The two speakers should connect to each other automatically once both are in TWS mode.
4. If they don't link, power-cycle both units and repeat the steps.

9. RGB Lights or White Noise Not Working

• RGB lights: double-press the Menu button to cycle through LED light modes on the platter.
• White noise: long-press the Menu button to switch into white noise mode, then short-press Previous/Next to choose a sound. If nothing plays, confirm the speaker isn't muted and try adjusting volume via your paired device.

10. General Safety Reminders

• Keep the speaker away from liquid, moisture, and humidity.
• Avoid extreme heat or cold, which can shorten component life and distort plastic parts.
• Never dispose of the device in fire.
• Avoid contact with sharp objects that could scratch or damage the unit.
• Keep volume at a safe listening level to avoid hearing damage over time.

11. If the Problem Persists

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com