Portronics Lumistick Neo — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Bluetooth Remote Does Not Connect
• 2. Remote Indicator Keeps Flashing
• 3. Remote Capture Button Does Not Work on iPhone
  • Enable AssistiveTouch
  • Align the Floating AssistiveTouch Button
• 4. Remote Does Not Take Photos or Start Video
• 5. Remote Needs Charging
• 6. Selfie Light Does Not Turn ON
• 7. Selfie Light Does Not Change Modes or Brightness
• 8. Phone Is Not Secure in the Holder
• 9. Tripod Does Not Stand Firmly
• 10. Balancing Handle Does Not Lock
• 11. Stick or Phone Holder Is Difficult to Position
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Bluetooth Remote Does Not Connect

1. Turn ON Bluetooth on your phone.
2. Switch ON the remote using its Power Button.
3. Check that the remote's blue indicator flashes.
4. Open the phone's Bluetooth settings.
5. Search for Lumistick Neo.
6. Select the device and wait for it to connect.
7. The indicator should stop flashing after successful connection.

2. Remote Indicator Keeps Flashing

A flashing blue light indicates that the remote is in pairing mode.

1. Check that Bluetooth is enabled on the phone.
2. Keep the remote switched ON.
3. Search for Lumistick Neo in the Bluetooth device list.
4. Select Lumistick Neo.
5. Wait until the phone confirms connection.
6. Check that the remote indicator stops flashing.

3. Remote Capture Button Does Not Work on iPhone

iPhone settings may need to be adjusted.

Enable AssistiveTouch

1. Turn OFF Screen Rotation Lock.
2. Go to Settings → Accessibility → Touch → AssistiveTouch.
3. Turn ON AssistiveTouch.
4. Open the AssistiveTouch settings.
5. Locate Tracking Sensitivity.
6. Move the slider towards the turtle icon.
7. Set it to approximately one-quarter to one-third of the slider bar.

Align the Floating AssistiveTouch Button

If the Capture Button still does not work:

1. Open the iPhone Camera app.
2. Press the floating AssistiveTouch circle.
3. Drag it towards the camera shutter button.
4. Align it properly with the shutter control.
5. Try taking a photo using the remote again.

4. Remote Does Not Take Photos or Start Video

1. Confirm that Lumistick Neo is connected in the phone's Bluetooth settings.
2. Open the phone's camera or video application.
3. Check that the remote is switched ON.
4. Press the Capture Button to capture a photo or start video, as supported by the phone.
5. For iPhone, complete the AssistiveTouch setup above if the Capture Button does not respond.

5. Remote Needs Charging

1. Connect a Type-C cable to the remote's charging port.
2. Connect it to a suitable USB power source.
3. Check the remote indicator.

6. Selfie Light Does Not Turn ON

1. Press the light's Power Button once.
2. If the light does not turn ON, check its battery status.
3. Connect a USB cable to the light's charging port.
4. Use a 5V power adapter.
5. Check the charging indicator.

7. Selfie Light Does Not Change Modes or Brightness

Use the light's Power Button as follows:

• Press once: Turn the light ON.
• Press again: Change the lighting mode.
• Long-press: Adjust brightness.

The available product information does not specify the names or exact number of lighting modes or brightness levels.

8. Phone Is Not Secure in the Holder

1. Gently pull open the phone clamp.
2. Place the smartphone inside the holder.
3. Adjust the clamp for a secure grip.
4. Check that the phone is stable before extending the stick or adjusting the angle.

9. Tripod Does Not Stand Firmly

1. Press the bottom button to release the tripod legs.
2. Spread all four legs evenly.
3. Place the tripod on a flat, stable surface.
4. Check that each leg is fully open.
5. Secure the balancing handle before shooting.

Do not use the tripod on uneven or unstable surfaces.

10. Balancing Handle Does Not Lock

1. Hold the handle firmly.
2. Pull the handle downward to secure the lock.
3. Check that it is locked before recording.
4. Do not apply excessive force.

11. Stick or Phone Holder Is Difficult to Position

1. Extend the telescopic rod gently to the required height.
2. Rotate the holder up to 360°.
3. Tilt it up to 270° for the required framing.
4. Check that the holder and extended rod are firmly positioned before use.

Avoid over-extending the stick in windy conditions.

Important Safety Reminders

• Do not use near water or wet surfaces.
• Keep the product away from children.
• Do not disassemble the product.
• Avoid dropping or applying excessive force.
• Charge using certified adapters only.
• Secure the phone before extending or repositioning the stick.
• Place the tripod on a flat, stable surface.
• Avoid over-extending the stick in windy conditions.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com