Portronics Airloop — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Fan Does Not Turn ON
• 2. Fan Stops Responding
• 3. First Speed-Indicator Bar Flashes White
• 4. Fan Does Not Change Speed
• 5. Fan Head Does Not Oscillate
• 6. Fan Head Does Not Stay at the Required Tilt
• 7. LED Light Does Not Turn ON
• 8. LED Light Does Not Turn OFF
• 9. Fan Does Not Charge
• 10. Fan Runtime Is Shorter Than Expected
• Important Care Instructions
• Still stuck?

Quick Troubleshooting

1. Fan Does Not Turn ON

1. Check whether the battery is low.
2. Connect the supplied Type-C cable to the fan.
3. Use a suitable DC 5V/2A power source.
4. Check the speed indicator. If the first bar flashes white, the battery is low.
5. Allow the fan to charge and try the Fan Speed Switch again.

2. Fan Stops Responding

The battery may be low.

1. Connect the Type-C cable to the charging port.
2. Connect the cable to a DC 5V/2A power source.
3. Check the speed indicator.
4. When fully charged, all speed-indicator bars remain steadily lit in white.
5. Disconnect the cable and test the fan again.

3. First Speed-Indicator Bar Flashes White

This indicates that the battery is low.

1. Connect the Type-C charging cable.
2. Use a DC 5V/2A power source.
3. Allow the fan to charge.
4. When all speed-indicator bars stay steadily lit in white, the fan is fully charged.

4. Fan Does Not Change Speed

The Fan Speed Switch cycles through the speed settings.

Press the Fan Speed Switch repeatedly to select the required speed. Check the speed indicator to identify the selected level.

5. Fan Head Does Not Oscillate

1. Locate the Rotation Button.
2. Press it once to start fan-head rotation.
3. The fan head should rotate to provide wider airflow coverage.
4. Press the Rotation Button again to stop rotation.

6. Fan Head Does Not Stay at the Required Tilt

1. Adjust the fan head gently.
2. Direct the airflow to the desired position.
3. Do not force the head beyond its adjustment range.

7. LED Light Does Not Turn ON

1. Locate the separate LED Switch.
2. Press it to turn the LED ON.
3. The LED can work independently even when the fan is switched OFF.

8. LED Light Does Not Turn OFF

1. Press the LED Switch again.
2. Check that the LED turns OFF.

9. Fan Does Not Charge

1. Check that the Type-C cable is securely connected to the fan.
2. Use a suitable DC 5V/2A power source.
3. Check whether the first speed-indicator bar flashes white when the battery is low.
4. When fully charged, all speed-indicator bars should remain steadily lit in white.

10. Fan Runtime Is Shorter Than Expected

Runtime varies according to the selected speed and use conditions.

Important Care Instructions

• Do not insert objects into the fan while it is operating.
• Do not scratch or damage the fan components.
• The fan contains a lithium-ion battery and can be used while charging.
• Disconnect charging power before inspecting or cleaning the fan.
• Handle the detachable front cover and fan components carefully.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com