Portronics ToofanX Mist — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Fan Does Not Turn ON
• 2. Fan Does Not Change Speed
• 3. Mist Spray Does Not Work
• 4. Mist Spray Stops After 5 Minutes
• 5. Charging Indicator Does Not Light
• 6. Weak Airflow
• 7. Liquid Enters the Device
• 8. Spray Performance Becomes Weak
• 9. Fan or Spray Control Does Not Respond
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Fan Does Not Turn ON

1. Check whether the battery is low.
2. Connect the Type-C charging cable to the fan.
3. Use a compatible 5V/2A USB adapter.
4. Allow the battery to charge.
5. Disconnect the cable and try turning ON the fan using the Fan Power Button.

2. Fan Does Not Change Speed

The Fan Power Button cycles through five fan speeds.

Press the button repeatedly to select the required speed.

3. Mist Spray Does Not Work

1. Check that there is water in the tank.
2. Open the water tank plug carefully.
3. Refill the tank using the included water filling bottle.
4. Close the tank plug securely.
5. Gently shake the water tank.
6. Press and hold the Spray Button to turn ON the mist.

4. Mist Spray Stops After 5 Minutes

The mist function automatically turns OFF after 5 minutes for safety and battery optimisation.

1. Check that water is still present in the tank.
2. Press and hold the Spray Button again to restart mist.
3. Confirm that the spray outlet is releasing mist.

5. Charging Indicator Does Not Light

1. Check that the Type-C cable is securely connected to the fan.
2. Check the connection between the cable and USB adapter.
3. Use a suitable 5V/2A USB adapter.
4. If charging still fails, try another suitable cable or adapter.

The red indicator light blinks while charging and stops blinking when the fan is fully charged.

Note: The charging adapter is not included in the box.

6. Weak Airflow

1. Check whether the battery needs recharging.
2. Recharge the fan fully if the battery is low.
3. Check the fan vents for dust or obstruction.
4. Clean the fan vents carefully.
5. Switch the fan ON and select the required speed level.

7. Liquid Enters the Device

1. Stop using the product immediately.
2. Switch OFF the fan if it is safe to do so.
3. Disconnect the charging cable if connected.
4. Do not continue operating or charging the fan.
5. Contact Portronics Support for further assistance.

8. Spray Performance Becomes Weak

1. Check that the water tank contains water.
2. Gently shake the water tank.
3. Check that the water tank plug is closed securely.
4. Press and hold the Spray Button to operate the mist function again.

9. Fan or Spray Control Does Not Respond

The fan and mist spray use separate buttons.

• Use the Fan Power Button to turn the fan ON and cycle through the five speed levels.
• Use the Spray Button to turn the mist ON or OFF by pressing and holding it.

Make sure the correct button is being used for the function you want to control.

Important Safety Reminders

• Do not use the product in extremely humid or high-temperature environments.
• Keep away from fire, water and flammable materials.
• Do not insert fingers or objects into the fan while it is operating.
• Children should use the product only under adult supervision.
• Stop using the product immediately if liquid enters the device.
• If charging fails, try another suitable cable or adapter.
• Fully charge the fan before first use.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com