If your earbuds keep disconnecting, please try the following:
Check the battery level of both the earbuds and the charging case, and recharge if needed.
Reset the earbuds and pair them again with your phone.
Check for and install any available software updates on your phone.
Avoid using the earbuds in areas with high wireless interference, such as crowded places with many Bluetooth or Wi-Fi devices.
If the issue continues, please contact customer support for further assistance.
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