TABLE OF CONTENTS

• Quick Troubleshooting
  • 1. Earbuds Do Not Turn On
  • 2. Bluetooth Is Not Connecting
  • 3. Earbuds Switch Off Before Pairing
  • 4. Only One Earbud Is Working
  • 5. Bluetooth Connected but No Sound
  • 6. Touch Controls Are Not Responding
  • 7. Calls Are Not Working
  • 8. Voice Assistant Is Not Opening
  • 9. Music / Game Mode Is Not Switching
  • 10. ANC / Transparency Mode Is Not Switching
  • 11. Earbuds Are Not Charging
  • 12. Charging Case Is Not Charging
  • 13. Battery Backup Seems Low
  • 14. Earbuds Keep Disconnecting
  • 15. Earbuds Enter Power-Saving / Switch Off
  • Still stuck?

Quick Troubleshooting

1. Earbuds Do Not Turn On

1. Place both earbuds inside the charging case.
2. Make sure they are seated correctly.
3. Remove the earbuds from the case.
4. Wait for them to power on automatically.
5. If they remain unresponsive, charge the case and earbuds before retrying.

2. Bluetooth Is Not Connecting

1. Open Bluetooth settings on the smartphone/tablet.
2. Forget Twins 29 if it is already listed.
3. Turn Bluetooth off and on again.
4. Remove both earbuds from the case.
5. Search for Twins 29.
6. Select the earbuds to pair.
7. Keep the smartphone within approximately 10 metres.

3. Earbuds Switch Off Before Pairing

The earbuds switch off if they remain unpaired for around 5 minutes.

1. Place them back in the charging case.
2. Remove them again.
3. Open Bluetooth settings immediately.
4. Search for Twins 29.
5. Pair the earbuds before the timeout.

4. Only One Earbud Is Working

1. Place both earbuds in the case.
2. Make sure both earbuds are charging correctly.
3. Remove both earbuds together.
4. Forget Twins 29 from the phone.
5. Turn Bluetooth off and on again.
6. Pair the earbuds again.

5. Bluetooth Connected but No Sound

1. Confirm Twins 29 is the selected audio output.
2. Increase the phone's media volume.
3. Make sure playback is not paused.
4. Single tap either earbud to play/pause.
5. Reconnect Bluetooth if necessary.

6. Touch Controls Are Not Responding

Use the controls as follows:

• Single tap Left/Right: Play/pause or answer/end call.
• Press and hold about 2 seconds: Reject an incoming call.
• Double tap Right: Next song/video.
• Double tap Left: Previous song/video.
• Triple tap: Music/Game or supported listening-mode control.
• Press and hold about 3 seconds: Voice assistant.

Perform each tap clearly and make sure the touch surface is clean.

7. Calls Are Not Working

1. Confirm the earbuds are connected to the phone.
2. Check that Bluetooth call audio is routed through the earbuds.
3. Single tap either earbud to answer or end a call.
4. Press and hold for about 2 seconds to reject an incoming call.
5. Reconnect Bluetooth if required.

8. Voice Assistant Is Not Opening

1. Confirm the earbuds are connected.
2. Ensure the smartphone's voice assistant is enabled.
3. Press and hold the Left or Right earbud for about 3 seconds.
4. Try again after reconnecting Bluetooth.

9. Music / Game Mode Is Not Switching

1. Make sure the earbuds are connected.
2. Triple tap either earbud.
3. Wait for the mode change indication.
4. Retry if required.

10. ANC / Transparency Mode Is Not Switching

1. Make sure the earbuds are connected.
2. Use the supported triple-tap touch control.
3. Cycle through the available listening modes.
4. Reconnect Bluetooth if the control is not responding.

11. Earbuds Are Not Charging

1. Place the earbuds correctly in the charging case.
2. Check that the case has sufficient charge.
3. Clean the charging contacts if necessary.
4. Close the case and check the charging indication.
5. Allow enough time for the earbuds to charge.

12. Charging Case Is Not Charging

1. Connect the Type-C charging cable securely.
2. Try another suitable USB power source.
3. Check the cable for visible damage.
4. Make sure the Type-C port is clean and dry.
5. Allow approximately 1.5 hours for charging.

13. Battery Backup Seems Low

The earbuds provide up to 30 hours of playtime according to the manual.

Actual runtime depends on:

• Volume level
• Call usage
• Music/Game mode
• ANC/Transparency usage
• Bluetooth activity
• Usage conditions

Fully charge the earbuds and case before testing runtime again.

14. Earbuds Keep Disconnecting

1. Keep the smartphone within approximately 10 metres.
2. Reduce obstacles between the phone and earbuds.
3. Make sure the phone is not switching to another Bluetooth device.
4. Forget the old pairing and connect again.
5. Place the earbuds in the case and repeat the pairing process.

15. Earbuds Enter Power-Saving / Switch Off

If the earbuds remain unpaired for around 5 minutes, they switch off.

Remove them from the charging case and repeat the Bluetooth pairing process.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com