Portronics Twins One Plus — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Earbuds Do Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Earbuds Do Not Pair With Each Other
• 4. Only One Earbud Is Working
• 5. Bluetooth Connected but No Sound
• 6. Touch Controls Are Not Responding
• 7. Calls Are Not Working
• 8. Voice Assistant Is Not Opening
• 9. Game / Music Mode Is Not Changing
• 10. Earbuds Are Not Charging
• 11. Charging Case Is Not Charging
  • LED Check
• 12. Earbuds Automatically Turn Off
• 13. Earbuds Keep Disconnecting
• 14. Battery / Charging Performance Seems Low
• Still stuck?

Quick Troubleshooting

1. Earbuds Do Not Turn On

1. Place both earbuds in the charging case.
2. Make sure they are seated correctly.
3. Close the lid for a few seconds.
4. Open the case and remove both earbuds.
5. If there is still no response, charge the case and earbuds before retrying.

2. Bluetooth Is Not Connecting

1. Open Bluetooth settings on the smartphone.
2. Forget Portronics Twins One Plus if it is already listed.
3. Turn Bluetooth off and on again.
4. Remove both earbuds from the case.
5. Wait for them to pair with each other.
6. Search for Portronics Twins One Plus.
7. Select it to connect.
8. Keep the smartphone within approximately 10 metres.

3. Earbuds Do Not Pair With Each Other

1. Place both earbuds back into the charging case.
2. Close the lid for about 10 seconds.
3. Open the case.
4. Remove both earbuds together.
5. Wait a few seconds for left-right TWS pairing.
6. Retry the Bluetooth connection.

4. Only One Earbud Is Working

1. Place both earbuds in the charging case.
2. Close the lid for about 10 seconds.
3. Remove both earbuds.
4. Forget the old Bluetooth pairing.
5. Turn Bluetooth off and on again.
6. Search for Portronics Twins One Plus and pair again.

5. Bluetooth Connected but No Sound

1. Confirm Twins One Plus is selected as the active audio output.
2. Increase the phone's media volume.
3. Make sure music playback is not paused.
4. Single tap either earbud to play/pause.
5. Reconnect Bluetooth if required.

6. Touch Controls Are Not Responding

Use the controls correctly:

• Single tap: Play/pause.
• Double tap Right: Next track.
• Double tap Left: Previous track.
• Triple tap: Game/Music mode.
• Double tap either: Answer/end call.
• Press and hold about 2 seconds: Reject call.
• Press and hold about 2 seconds: Voice assistant.

Note: Control behaviour may vary slightly depending on the phone model or operating system.

7. Calls Are Not Working

1. Confirm the earbuds are connected to the smartphone.
2. Check that Bluetooth call audio is routed through the earbuds.
3. Double tap either earbud to answer/end a call.
4. Press and hold either MFB for about 2 seconds to reject an incoming call.
5. Reconnect Bluetooth if necessary.

8. Voice Assistant Is Not Opening

1. Confirm the earbuds are connected.
2. Make sure Siri / the supported voice assistant is enabled.
3. Press and hold the MFB on either earbud for about 2 seconds.
4. Retry after reconnecting Bluetooth.

9. Game / Music Mode Is Not Changing

1. Make sure the earbuds are connected.
2. Triple tap either earbud.
3. Wait for the mode change indication.
4. Retry if required.

10. Earbuds Are Not Charging

1. Place both earbuds correctly in the charging case.
2. Make sure the charging case has sufficient power.
3. Clean the charging contacts if needed.
4. Close the lid.
5. Check that the case LED indicates charging.

11. Charging Case Is Not Charging

1. Connect the supplied Type-C cable securely.
2. Try another suitable USB power source.
3. Check the cable for visible damage.
4. Make sure the Type-C port is clean and dry.
5. Allow approximately 1.5–2 hours for charging.

LED Check

• Red flashing: charging
• Red steady: fully charged

12. Earbuds Automatically Turn Off

If the earbuds are not connected within approximately 3 minutes, they automatically turn off.

Remove the earbuds from the case and repeat the Bluetooth pairing process.

13. Earbuds Keep Disconnecting

1. Keep the smartphone within approximately 10 metres.
2. Reduce obstacles between the phone and earbuds.
3. Make sure the phone is not connected to another Bluetooth device.
4. Forget the old pairing and reconnect.
5. Place both earbuds in the case and repeat the pairing process if required.

14. Battery / Charging Performance Seems Low

• 33mAh battery per earbud
• 250mAh charging case
• Charging case time of approximately 1.5–2 hours

Fully charge the earbuds and case before evaluating charging performance again.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com