TABLE OF CONTENTS

• Q1. Why are some keys not working correctly or showing wrong symbols?
• Q2. How do I reset the keyboard?
• Q3. The keyboard is not responding. What should I do?
• Q4. The keyboard is not connecting to my device. How can I fix it?
• Q5. Why does the keyboard stop working after some time?
• Q6. The connection keeps dropping or is unstable. What should I do?
• Q7. I am unable to pair the keyboard via Bluetooth. What should I do?
• Q8. How many devices can I connect at the same time?
• Q9. How do I switch between connected devices?
• Q10. How do I wake the keyboard from sleep mode?
• Q11. How should I maintain the keyboard?
• Q12. What precautions should I take while using the keyboard?

Q1. Why are some keys not working correctly or showing wrong symbols?

Answer:
This usually happens when the keyboard is set to the wrong operating system mode.

Solution:

• Windows: Press Fn + P (hold for 4 seconds)
• macOS: Press Fn + O (hold for 4 seconds)
• iOS: Press Fn + I (hold for 4 seconds)

This will correct the key mapping.

Q2. How do I reset the keyboard?

Answer:
You can reset the keyboard to resolve connectivity or performance issues.

Steps:

1. Turn ON the keyboard
2. Press ESC + Q together for 3 seconds
3. The LED will flash indicating reset is complete
4. Reconnect the keyboard to your device

Q3. The keyboard is not responding. What should I do?

Answer:
This may be due to low battery or a temporary issue.

Solution:

• Charge the keyboard using the Type-C cable
• Turn the keyboard OFF and ON again

Q4. The keyboard is not connecting to my device. How can I fix it?

Answer:
Follow these checks:

• Ensure the correct mode is selected (Bluetooth or 2.4 GHz)
• Reinsert the USB receiver (for 2.4 GHz mode)
• Re-pair the keyboard in Bluetooth settings

Q5. Why does the keyboard stop working after some time?

Answer:
The keyboard enters power-saving sleep mode after inactivity.

Solution:

• Press any key to wake it up
• It will reconnect automatically

Q6. The connection keeps dropping or is unstable. What should I do?

Answer:
This can happen due to distance or interference.

Solution:

• Use the keyboard within 10 meters
• Avoid interference from other wireless devices
• Reconnect or reinsert the USB receiver

Q7. I am unable to pair the keyboard via Bluetooth. What should I do?

Answer:
Try the following steps:

• Reset the keyboard (ESC + Q)
• Remove the keyboard from your device’s Bluetooth list
• Reconnect from scratch

Q8. How many devices can I connect at the same time?

Answer:
You can connect up to 3 devices but can use only 1 at a time:

• 1 via USB (2.4 GHz)
• 2 via Bluetooth (BT1 & BT2)

Q9. How do I switch between connected devices?

Answer:

• USB ↔ Bluetooth: Use the mode switch
• BT1 ↔ BT2: Press Fn + F1 / Fn + F2

Q10. How do I wake the keyboard from sleep mode?

Answer:
Press any key on the keyboard. It will reconnect automatically.

Q11. How should I maintain the keyboard?

Answer:

• Keep away from liquids
• Store in a dry environment
• Clean with a soft cloth
• Avoid drops or physical damage

Q12. What precautions should I take while using the keyboard?

Answer:

• Avoid extreme temperatures
• Do not use with wet hands
• Keep away from dust and moisture

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Our support team will assist you further.