Portronics Spark X — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Speaker Is Not Charging
• 3. Bluetooth Is Not Connecting
• 4. Bluetooth Connected but No Sound
• 5. FM Radio Is Not Working Properly
• 6. TF / microSD Card Is Not Playing
• 7. Cannot Change Between Bluetooth, FM, and TF Modes
• 8. Volume Is Too Low or Too High
• 9. TWS Pairing Is Not Working
• 10. Charging Indicator Behavior
• Before Raising a Support Request
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Connect the speaker to a suitable 5V Type-C power source.
2. Allow it to charge.
3. Disconnect the charging cable.
4. Press and hold the Mode / Power button.
5. Try the speaker again.

2. Speaker Is Not Charging

1. Check that the Type-C cable is firmly connected.
2. Try another suitable 5V power source.
3. Check the cable for visible damage.
4. Check the indicator:
   • Red blinking: charging
   • Red steady: charging complete
5. Allow approximately 2–3 hours for a full charge.

3. Bluetooth Is Not Connecting

1. Turn Bluetooth off and on again on your phone/source device.
2. Turn the Spark X off and on again.
3. Select Bluetooth mode using the Mode / Power button.
4. Search for Spark X again.
5. Keep the source device close to the speaker while pairing.

4. Bluetooth Connected but No Sound

1. Confirm Spark X is selected as the audio output.
2. Press and hold Next / Volume Up to increase speaker volume.
3. Increase volume on the connected device.
4. Make sure the source device is not muted.
5. Stop and restart playback.

5. FM Radio Is Not Working Properly

1. Select FM mode using the Mode / Power button.
2. Use Next and Previous to change FM channels.
3. Move the speaker to a different location for better reception.
4. Try cycling through the available channels again.

6. TF / microSD Card Is Not Playing

1. Remove and reinsert the card securely.
2. Select TF mode using the Mode / Power button.
3. Restart the speaker and test again.
4. Test another compatible card if available.

7. Cannot Change Between Bluetooth, FM and TF Modes

Press the Mode / Power button once to cycle through the available modes.

8. Volume Is Too Low or Too High

• Press and hold Next / Volume Up to increase volume.
• Press and hold Previous / Volume Down to decrease volume.
• Also check the volume level on the connected source device.

9. TWS Pairing Is Not Working

1. Make sure both speakers are Spark X units.
2. Turn on both speakers.
3. Press and hold the Play/Pause button to enter TWS Bluetooth mode.
4. Keep the speakers close together while pairing.
5. Power both speakers off and retry if needed.
6. Check the batch/date code on both speakers.

Important: TWS pairing is only guaranteed to work reliably between two Spark X units from the same production batch. Pairing speakers from different batches may fail or behave inconsistently. Check the batch/date code on both units if TWS pairing doesn't work.

10. Charging Indicator Behaviour

Before Raising a Support Request

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com