TABLE OF CONTENTS

• Quick Troubleshooting
  • 1. Speaker Does Not Turn On
  • 2. Bluetooth Is Not Connecting
  • LED Check
  • 3. Bluetooth Connected but No Sound
  • 4. Previous or Next Track Is Not Working
  • 5. Phone Calls Are Not Working
  • 6. Voice Assistant Is Not Starting
  • 7. TWS Pairing Is Not Working
  • 8. Speaker Keeps Disconnecting
  • 9. Speaker Shuts Off Automatically
  • 10. Red Light Is Flashing
  • 11. Speaker Is Not Charging
  • 12. Speaker Was Exposed to Water
  • 13. Phone Does Not Stay Secure in the Stand
  • Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

The speaker is shipped in deep sleep mode.

1. Connect the supplied Type-C charging cable to the speaker.
2. Connect it to a suitable power source.
3. Allow the speaker to activate.
4. Press and hold the Power button for 2 seconds.
5. Check whether the speaker powers on.

2. Bluetooth Is Not Connecting

1. Turn on the Talk Seven.
2. Turn Bluetooth ON on the phone or source device.
3. Search for Talk Seven.
4. Select it to pair.
5. Keep the devices within approximately 10 metres.
6. Turn Bluetooth off and on again if needed.
7. Restart the speaker and retry pairing.

LED Check

• White flashing: not connected to Bluetooth
• White steady after connection: Bluetooth connected

3. Bluetooth Connected but No Sound

1. Confirm Talk Seven is selected as the active Bluetooth audio device.
2. Increase volume with a short press of +.
3. Increase the phone/source-device volume.
4. Press the Power button once to play/pause.
5. Restart playback if necessary.

4. Previous or Next Track Is Not Working

Use the controls correctly:

• Next track: press and hold +
• Previous track: press and hold −
• Volume up/down: short press + / −

5. Phone Calls Are Not Working

1. Confirm the speaker is connected to the phone through Bluetooth.
2. Tap the Power button to answer an incoming call.
3. Tap the Power button again to end the call.
4. Press and hold the Power button to reject an incoming call.
5. Make sure the microphone is not blocked.

6. Voice Assistant Is Not Starting

1. Confirm the speaker is connected to your phone.
2. Triple-click the Power button.
3. Make sure the phone supports the voice assistant.

Talk Seven supports voice assistants such as Google Assistant and Siri.

7. TWS Pairing Is Not Working

1. Make sure both speakers are Talk Seven units.
2. Turn on both speakers.
3. Double-click the Power button to enter TWS pairing.
4. Wait for the speakers to complete TWS pairing.
5. Connect the main speaker to your phone.
6. Retry after restarting both speakers if required.

Important: TWS pairing is only guaranteed to work reliably between two Talk Seven units from the same production batch. Pairing speakers from different batches may fail or behave inconsistently. Check the batch/date code on both units if TWS pairing doesn't work.

8. Speaker Keeps Disconnecting

1. Keep the phone within the Bluetooth range.
2. Reduce obstacles between the speaker and phone.
3. Check whether the phone is connected to another Bluetooth device.
4. Turn Bluetooth off and on again.
5. Restart Talk Seven and pair again.

The speaker supports automatic reconnection with a previously connected device.

9. Speaker Shuts Off Automatically

The speaker can automatically power off when:

• No music is playing.
• No buttons are being used.
• Bluetooth remains unused for the specified inactivity period.

Turn the speaker on again and reconnect it if required.

10. Red Light Is Flashing

A rapidly flashing red light indicates low battery.

1. Connect the Type-C charging cable.
2. Charge the speaker using a suitable power source.
3. Continue using the speaker after sufficient charging.

11. Speaker Is Not Charging

1. Check the Type-C cable connection.
2. Make sure the cable is not damaged.
3. Use a suitable charging power source.
4. Check whether the LED becomes steady red during charging.
5. Do not charge if the charging port or cable is wet.

A red steady indicator means the speaker is charging.

12. Speaker Was Exposed to Water

Talk Seven has an IPX5 water-resistant rating.

1. Move it away from the water source.
2. Wipe the outside dry.
3. Keep the charging port dry.
4. Do not charge the speaker while the charging area is wet.
5. Do not immerse the speaker in water.

13. Phone Does Not Stay Secure in the Stand

1. Place the phone properly in the built-in holder.
2. Make sure the phone is not positioned at an angle that could cause it to fall.
3. Use the stand on a stable surface.
4. Avoid moving the speaker while the phone is in the holder.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com