Portronics SoundDrum 1 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Bluetooth Connected but No Sound
• 4. Speaker Keeps Disconnecting
• 5. Speaker Turns Off Automatically
• 6. USB Playback Is Not Working
• 7. TWS Pairing Is Not Working
• 8. TWS Connection Is Lost
• 9. Calls Are Not Working
• 10. Speaker Is Not Charging
  • Charging Indicator
• 11. LED Is Flashing Blue
• 12. Speaker Does Not Reset
• 13. Battery Runtime Is Lower Than Expected
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Connect the Type-C charging cable.
2. Use a suitable DC 5V/1A charging source.
3. Allow the speaker to charge.
4. Disconnect the charger if required.
5. Press and hold the Power button for about 3 seconds.
6. Try again after charging.

2. Bluetooth Is Not Connecting

1. Turn on the SoundDrum 1.
2. Make sure the speaker is in Bluetooth mode.
3. Open Bluetooth settings on the phone.
4. Search for SoundDrum 1.
5. Select the speaker to pair.
6. If an old pairing is saved, forget the device and pair again.
7. Keep the phone within approximately 10 metres in open space.

3. Bluetooth Connected but No Sound

1. Confirm SoundDrum 1 is the active audio output.
2. Check that Bluetooth mode is selected.
3. Increase the speaker volume.
4. Increase the phone's media volume.
5. Press Play/Pause to resume playback.
6. Reconnect Bluetooth if required.

4. Speaker Keeps Disconnecting

1. Keep the phone/device within Bluetooth range.
2. Reduce obstacles between the phone and speaker.
3. Make sure the phone is not connected to another Bluetooth speaker.
4. Restart Bluetooth and reconnect.
5. Restart the SoundDrum 1 if needed.

5. Speaker Turns Off Automatically

If the speaker is not connected to a Bluetooth device, it can automatically power off after approximately 10 minutes.

1. Turn the speaker on again.
2. Enable Bluetooth on the phone.
3. Pair with SoundDrum 1.
4. Start playback or continue using the speaker.

6. USB Playback Is Not Working

1. Insert the USB flash drive securely.
2. Press the Mode button to select USB mode.
3. Confirm the USB drive contains compatible music files.
4. Remove and reconnect the USB drive.
5. Test another USB drive if available.

7. TWS Pairing Is Not Working

1. Make sure you are using two identical SoundDrum 1 speakers.
2. Turn on both speakers.
3. Make sure both are in Bluetooth mode.
4. Select one speaker.
5. Press and hold the Mode button for about 2 seconds.
6. Wait for the pairing tone.
7. Connect the paired speaker to the phone.

Important: TWS pairing is only guaranteed to work reliably between two SoundDrum 1 units from the same production batch. Pairing speakers from different batches may fail or behave inconsistently. Check the batch/date code on both units if TWS pairing doesn't work.

8. TWS Connection Is Lost

1. Keep both speakers close together.
2. Check that both are sufficiently charged.
3. Return both speakers to Bluetooth mode.
4. Repeat the TWS pairing process.
5. If the speakers were switched off or the mode was changed, turn them on again and return to Bluetooth mode to allow automatic reconnection.

9. Calls Are Not Working

1. Confirm the speaker is connected to the phone through Bluetooth.
2. Check that call audio is routed to SoundDrum 1.
3. Use Play/Pause to answer or end the call.
4. Press and hold Play/Pause to reject an incoming call.
5. Make sure the microphone is not blocked.

10. Speaker Is Not Charging

1. Check the Type-C cable connection.
2. Use a suitable 5V/1A charging source.
3. Check the cable for visible damage.
4. Try another suitable power source or cable.
5. Allow sufficient time for charging.

Charging Indicator

• Red light: charging
• LED off: fully charged

11. LED Is Flashing Blue

A blue blinking LED indicates that the speaker is in Bluetooth pairing mode.

1. Open Bluetooth settings on the phone.
2. Search for SoundDrum 1.
3. Select the speaker to connect.

12. Speaker Does Not Reset

1. Press and hold Volume Down for more than 5 seconds.
2. Wait for the speaker to power off.
3. Bluetooth and TWS connection memory will be cleared.
4. Turn the speaker on and pair again.

13. Battery Runtime Is Lower Than Expected

The speaker provides approximately 5–6 hours of playback under suitable conditions.

Actual runtime varies with:

• Volume level
• Bluetooth usage
• Calling
• Playback conditions

Fully charge the speaker and test again at a moderate volume.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com